Customer Success Coordinator Bilingual Spanish Speaking preferred

Job Description

Job Description

Not everyone is built for this kind of role.

Some people like routine. They like doing the same tasks every day, clocking out, and leaving work behind.

We're looking for someone different.

United Care ABA is a rapidly growing healthcare company helping children and families access services. As we continue to grow, we're looking for organized, dependable, and motivated professionals who enjoy solving problems, learning new systems, and helping keep a busy operation running smoothly.

This is not a role where you'll spend all day filing paperwork or answering phones.

Every day brings new challenges, new priorities, and new opportunities to learn. One moment you may be helping a family complete documentation. The next, you may be coordinating with providers, tracking important deadlines, troubleshooting an issue, or helping move a case forward.

If you're someone who enjoys staying busy, takes pride in being organized, and likes being the person people rely on to get things done, you'll likely thrive here.

No ABA experience is required. We will train the right candidate.

Responsibilities Across Two Departments

Meet with us and we will work together to determine which position is the best fit for you. We currently have four open positions.

Responsibilities May include:

• Communicating with families by phone, email, and text
• Helping families complete required paperwork and documentation
• Following up on outstanding items and keeping cases moving forward
• Maintaining accurate records and case information
• Coordinating with families, providers, and internal departments
• Assisting with scheduling and administrative support
• Monitoring deadlines and ensuring required documents are received
• Learning and navigating multiple software systems throughout the day
• Supporting day-to-day office operations

Qualifications

• Bilingual Spanish-speaking highly preferred
• Strong computer skills required
• Comfortable learning and working in multiple software platforms
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability to multitask and manage competing priorities
• Professional, dependable, and accountable
• Fast learner with strong problem-solving skills
• Team player with a positive attitude
• Ability to work in a fast-paced office environment

Experience as an Administrative Assistant, Office Coordinator, Medical Receptionist, Scheduler, Customer Service Representative, HR Assistant, or a similar office-based role is preferred.

Why Join United Care ABA?

• Competitive pay
• Beautiful newly renovated office near Kings Plaza in Brooklyn, NY
• Opportunity for advancement and career growth
• Supportive and collaborative team environment
• Fast-growing company with long-term opportunities
• Meaningful work helping children and families access care

We're not looking for someone who simply wants a job. We're looking for someone who wants to grow, contribute, learn, and become an important part of a team that is building something special.

If that sounds like you, we'd love to hear from you.