Switchboard Operator (8am-4:30pm)

Bobby Dodd Institute Job Posting

At Bobby Dodd Institute, we believe in an inclusive world where people of differing abilities can lead more independent and purposeful lives when provided the right guidance, support and opportunities.

Job Summary:

Screen & route incoming calls using electronic attendant console. Provide instructions & assistance to callers within and outside the medical center.

Essential Duties:

• Process all incoming/outgoing calls
• Answer emergency calls & alarms and follow SOP regarding routing/reporting
• Maintain appropriate records
• Perform overhead paging services as required within the hospital
• Provide general information as requested (I.e. visiting hours)
• Provide pager distribution within the hospital for specific VA employees

Qualifications:

High School Diploma/GED

Excellent written & verbal communication skills

Working knowledge of Microsoft Excel and Word

Excellent grammar and proofreading skills

Must have a good speaking voice. Minimal typing involved to access phone directory

Excellent customer service skills

Must be able to work any rotating shift if needed

Must be able to pass criminal background check

Must work well in a team environment & possess excellent organizational, interpersonal, decision-making and prioritization skills.

Further Requirements:

Must be able to sit for extended periods of time

Must have dependable transportation to and from work

BENEFITS

• Dental insurance and Vision insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Two weeks paid time off after one year / plus eleven paid federal holidays that begin at hire date
• Retirement plan
• Health and welfare pay that is used to pay for benefits the employee chooses, such as medical, dental and vision
• Fixed Indemnity policy to help offset medical and prescription costs

Bobby Dodd Institute (BDI) is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. BDI is a Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) Federal Contractor.