Manager- Credit and Collections

Manager - Credit and Collections
Essential functions and responsibilities:

The Manager, Credit and Collections will support the oversight of the credit management process and help manage the Accounts Receivable portfolio (~$100M) while ensuring timely collections to optimize cash flow. This role operates as the second-in-command to the Director of Credit, Collections, and Billing and plays a key role in executing credit and collections strategies.

Responsibilities include assessing credit risk, supporting a proactive customer onboarding and communication strategy to maximize payment within terms, assisting in the implementation and management of collection strategies (including coordination of legal and third-party collection partners), forecasting collections, fostering strong customer relationships, and driving continuous process improvements. This role supports leadership of a team of 20+ collections specialists.

This is a high-impact role reporting to the Director of Credit, Collections, and Billing, with regular interaction with senior leadership as well as sales and client management teams.

Must be able to work in a fast-paced, high volume, unstructured environment with tight deadlines and constantly changing priorities. This role requires strong responsiveness and the ability to balance strategic support with hands-on execution. Occasional late night / weekend work may be required, along with periodic availability outside normal business hours. Requires a self-starter, independent thinker with a high level of curiosity. Some infrequent travel may be required.

Credit Check Management

* Support the development and execution of credit policies and procedures

* Ensure that credit checks are conducted in compliance with approved policies

* Collaborate closely with sales teams to align credit decisions

* Identify and escalate potential customer credit risks with recommendations to mitigate exposure

* Assist in developing and enhancing credit strategies, tools, and reporting methods

Collection Management

* Support oversight of the collections process to help achieve collection targets

* Ensure the collections process is executed in adherence to company policy

* Assist in developing and implementing strategies to improve collection effectiveness

* Conduct regular reviews of collection and past due metrics, allowance for doubtful accounts, and write-off policies

* Support the development and maintenance of accurate collection forecasts

* Partner on escalations and assist in resolving complex customer disputes

* Support the review and approval process for write-offs

* Analyze collection metrics such as Days Sales Outstanding (DSO), collections efficiency index (CEI), and average days delinquent (ADD)

* Report on collection activity and accounts receivable performance

* Build and maintain relationships with customers and internal stakeholders to drive timely resolution of issues

* Identify process improvement opportunities and partner with IT and finance to implement solutions

People Management

* Support oversight of the credit and collections teams, including global team members

* Assist in managing team performance, coaching, and development

* Ensure team productivity and KPI metrics are tracked and maintained

* Support volume and capacity analysis to help justify staffing needs

* Promote a culture of continuous improvement and operational excellence

On your first day, we'll expect that you have the following:

* Over 5 years of progressive experience in Accounts Receivable, specifically in Credit and Collections, with some leadership or senior-level experience

* Comprehensive experience across Order to Cash processes, including AR operations such as cash application and billing

* Excellent written and verbal communication, along with strong problem-solving abilities

* Self-starter with a player-coach mindset

* Highly analytical with a focus on process improvement and automation

* Organized with a strong work ethic and ability to balance strategic thinking with execution

* General ledger and revenue accounting experience

* Proficiency in ERP and accounting software such as NetSuite

* Experience working with or supporting remote teams

Just a few of the benefits you receive:

* Competitive pay

* Weekly direct deposit

* Medical, dental, vision, and life insurance plans available

* Voluntary STD/LTD

* 401k