Collections Specialist (Retail Collections)
$35.36k - $41.6kFull-time
Stillman Law Office
Location: Farmington Hills, Michigan (Onsite) Compensation: $17.00 - $20.00 per hour, based on experience and qualifications, plus performance-based bonus opportunities. About Stillman Law Office
Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence. We are seeking motivated and results-driven Collection Specialists to join our Retail Collections team. This position offers an opportunity to build a rewarding career in a performance-based environment where strong communicators and skilled negotiators can significantly increase their earnings through bonus opportunities. The ideal candidate is self-motivated, goal-oriented, and thrives in a fast-paced environment while maintaining a commitment to customer service, compliance, and professional communication. Position Summary
The Collection Specialist is responsible for managing a portfolio of consumer accounts and working with consumers to develop mutually beneficial resolution strategies. This role involves negotiating payment arrangements, resolving account issues, maintaining accurate account documentation, and achieving individual and team performance goals. Successful candidates will possess strong communication skills, sound judgment, and the ability to effectively manage multiple priorities in a production-driven environment. Key Responsibilities
Required Qualifications
Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:
Employment is contingent upon successful completion of:
Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law. If you are a driven professional seeking a long-term career opportunity with uncapped earning potential, we encourage you to apply and join the Stillman Law Office team.
Stillman Law Office is a multi-state creditors' rights law firm headquartered in Farmington Hills, Michigan. We are committed to delivering exceptional client service while maintaining the highest standards of professionalism, compliance, and operational excellence. We are seeking motivated and results-driven Collection Specialists to join our Retail Collections team. This position offers an opportunity to build a rewarding career in a performance-based environment where strong communicators and skilled negotiators can significantly increase their earnings through bonus opportunities. The ideal candidate is self-motivated, goal-oriented, and thrives in a fast-paced environment while maintaining a commitment to customer service, compliance, and professional communication. Position Summary
The Collection Specialist is responsible for managing a portfolio of consumer accounts and working with consumers to develop mutually beneficial resolution strategies. This role involves negotiating payment arrangements, resolving account issues, maintaining accurate account documentation, and achieving individual and team performance goals. Successful candidates will possess strong communication skills, sound judgment, and the ability to effectively manage multiple priorities in a production-driven environment. Key Responsibilities
- Manage inbound and outbound communication efforts related to pre-judgment and post-judgment consumer accounts.
- Negotiate payment arrangements and account resolution opportunities within established guidelines.
- Utilize effective communication, negotiation, and conflict-resolution techniques to achieve positive outcomes.
- Review account information and determine appropriate collection strategies.
- Maintain accurate documentation of all account activity and consumer interactions.
- Meet or exceed established daily, weekly, and monthly production goals.
- Ensure all account activities are conducted in compliance with Firm policies, client requirements, and applicable federal and state regulations.
- Provide professional and courteous customer service while addressing consumer inquiries and concerns.
- Collaborate with team members and management to support departmental objectives and performance initiatives.
- Contribute to special projects and perform other related duties as assigned to support departmental and Firm objectives.
Required Qualifications
- High school diploma or equivalent.
- Strong verbal communication and active listening skills.
- Excellent negotiation and conflict-resolution abilities.
- Strong attention to detail and commitment to accuracy.
- Ability to manage multiple priorities in a high-volume environment.
- Strong time-management and organizational skills.
- Ability to work independently while contributing to a team-oriented environment.
- Basic computer proficiency, including Microsoft Office applications.
- Prior collections, customer service, call center, sales, account management, or financial services experience.
- Experience working in a performance-based or goal-driven environment.
- Experience negotiating payment arrangements or resolving customer account concerns.
- Experience utilizing Cogent or other collections/account management platforms to manage account activity, document communications, and support collection efforts.
- Strong negotiation and persuasion skills.
- Professional communication and relationship-building abilities.
- Goal-oriented and self-motivated mindset.
- Excellent problem-solving and critical-thinking skills.
- Ability to remain professional during challenging conversations.
- Strong organizational and follow-through skills.
- Adaptability and willingness to learn.
- Commitment to compliance, customer service, and operational excellence.
- Hourly Rate: $17.00 - $20.00 per hour, based on experience and qualifications.
- Performance-Based Bonus Program
- Potential Annual Earnings: $50,000 - $110,000+, based on production and performance.
- Full-Time
- Monday through Friday
- Standard business hours are generally 8:00 a.m. to 5:00 p.m.
- One scheduled evening shift per week (Monday, Tuesday, or Wednesday), generally 11:00 a.m. to 7:00 p.m.
Stillman Law Office offers a competitive benefits package designed to support the health, well-being, and professional growth of our employees, including:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- 401(k)
- Paid time off (PTO)
- Opportunities for professional growth and advancement
- Collaborative and team-oriented work environment
Employment is contingent upon successful completion of:
- Background check
- Drug screening
Stillman Law Office is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other status protected by applicable law. If you are a driven professional seeking a long-term career opportunity with uncapped earning potential, we encourage you to apply and join the Stillman Law Office team.
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Collections Specialist (Retail Collections) in Farmington Hills, MI vacancy
$17 - $20 per hour
...Collection Specialist Location: Farmington Hills, Michigan (Onsite) Compensation: $17.00 - $20.00 per hour, based on experience and qualifications... ...and results-driven Collection Specialists to join our Retail Collections team. This position offers an opportunity to...SuggestedHourly payFull timeTemporary workWork at officeMonday to FridayAfternoon shift$18 per hour
...A vehicle capable of towing a trailer and a trailer you'll use for the job. We're hiring part-time Doorstep Trash Collection Specialists (Service Valets) to help keep apartment communities clean, safe, and welcoming for the people who live there. This role...SuggestedHourly payExtra incomeFull timePart timeSecond jobLocal areaImmediate startWork from homeLong distance10 hours per weekShift workNight shiftDay shiftAfternoon shiftValet Living
Farmington Hills, MI1 day ago- A leading recruitment firm is seeking an experienced B2B Collections Specialist in Livonia, MI. The role involves executing complex collections across various business profiles and requires strong organizational skills. With 2+ years in B2B collections, candidates must...SuggestedRemote workFlexible hours
The Intersect Group
Livonia, MI5 days ago $20 - $22 per hour
...Details Pay Rate: $20-$22/hr Schedule: Monday-Friday (40 hours/week) Summary This role will be primarily responsible for managing and collecting all outstanding accounts receivables from customers in assigned portfolio while also providing financial, clerical, and...SuggestedWork at officeMonday to FridayGDI Integrated Facility Services
Southfield, MI18 hours ago- ...Patient Collections Specialist The Patient Collections Specialist (PCS) serves as the primary contact for patients and staff from our high-volume clinics. The PCS manages a high daily volume of inbound patient calls and electronic contacts, efficiently explains complex...SuggestedWork at office
Michigan Orthopaedic Surgeons
Southfield, MI5 days ago - ...Join Zeal Credit Union as a full-time Collections Specialist and immerse yourself in a dynamic, onsite role based at our corporate headquarters in Livonia, MI. We're seeking a professional and empathetic Collections Specialist to support members through their unique financial...Full timeWork at officeMonday to Friday
Zeal Credit Union
Livonia, MI3 days ago $18 per hour
...or A vehicle capable of towing a trailer and a trailer you'll use for the job. We're hiring part-time Doorstep Trash Collection Specialists (Service Valets) to help keep apartment communities clean, safe, and welcoming for the people who live there. This role...Hourly payExtra incomeFull timePart timeSecond jobLocal areaImmediate startWork from homeLong distance10 hours per weekShift workNight shiftDay shiftAfternoon shiftValet Living
Bloomfield Hills, MI1 day ago- Join Zeal Credit Union as a full-time Collections Specialist in Livonia, MI, where you'll support members through financial challenges. This role involves engaging with members, providing credit analysis, and managing debt solutions. Responsibilities include overseeing...Full time
- CSL in Michigan seeks a plasma pheresis technician to perform venipuncture and monitor the pheresis process in accordance with SOPs. The role supports donor safety and product quality while ensuring efficient center operations. Responsibilities include donor setup, monitoring...
- Join Zeal Credit Union as a full-time Collections Specialist at our corporate headquarters in Livonia, MI. In this dynamic role, you will engage with members to support them through unique financial challenges, employing your empathy and negotiation skills. Your responsibilities...Full timeMonday to Friday
$20 - $23 per hour
Setting: 1-2 week(s) onsite training then work is Remote Pay : $20 - $23/hour We are seeking an experienced B2B Collections Specialist local to Michigan with a robust background in commercial collections. This role is far from standard collections work; it involves handling...Local areaRemote work$20 - $22 per hour
...provider in Southfield, Michigan is seeking an Accounts Receivable Specialist to manage outstanding accounts and provide essential financial support. The ideal candidate will have over 3 years of collections experience and possess excellent attention to detail,...Hourly payFull timeMonday to Friday- UHY-US client is seeking a Collections Specialist/Accounts Receivable Analyst to support a growth-focused organization in Novi, MI. This on-site role emphasizes collections, problem-solving, and close collaboration with internal teams and external customers. The position...
- A great UHY client is seeking a Collections Specialist/Accounts Receivable Analyst to support a growing organization with high transaction volume and a relationship-driven customer base. This is a hands‑on role ideal for someone who enjoys collections, problem‑solving,...
- ...solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and... ...(BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital...Full timeContract workTemporary workCasual workWork at officeLocal areaRemote work
MCI Careers
Garden City, MI4 days ago $80k - $90k
...achieve success What you’ll do: Responsible for the management of retail properties throughout South East Michigan. Responsibilities:... ...review and approval by senior management and ownership. Oversee collection of rent, payment of expenses and compliance with lease terms....Full timeContract workFor contractorsWork experience placementRogueSearch
Farmington Hills, MI2 days ago- ...fee disputes, etc. Qualifications High school graduate or equivalent Up to two years of customer service experience; sales/retail sales experience preferred Skills/Abilities: Strong typing abilities. Good verbal public relations skills. Communicate...Full timeTemporary workHome officeFlexible hours
Genisys Credit Union
Pontiac, MI5 days ago - ...Success ~2-3 years of successful sales experience in a diverse retail environment, providing superior customer experiences... ...returns and cores Drop off weekly / monthly sales flyer Daily collection of credit accounts Secondary Responsibilities Store...Full timePart timeLocal areaWeekend workAfternoon shift
Advance Auto Parts
Farmington Hills, MI5 days ago $16 - $19 per hour
...Walgreens is seeking Customer Service Associates to assist customers, operate cash registers, and support daily retail store operations. Customer Service Associates are responsible for greeting customers, operating the register, processing cash and card payments, assisting...Hourly payFull timePart timeShift workNight shiftWeekend workWalgreens
Farmington Hills, MI3 days ago- ...Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions to a wide range of industries, including healthcare, retail, government, education, telecom, technology, e-commerce, and financial services. Our contact centers are powered by both on-site...Full timeTemporary workCasual workWork at officeLocal areaRemote workAfternoon shift
$18.94 per hour
...Minimum one-year experience as a service representative in the retail or service industry or equivalent experience. Proficiency using... ...that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your...Hourly payFull timeWork at officeLocal areaFlexible hours- ...love AE and Aerie products! You've led functional teams in a retail management role previously. You can multi-task and have... ...authenticity, powered by positivity and inspired by our community. Our collections are designed to inspire self-expression and empower our...Full timePart timeCasual workSeasonal workLocal areaFlexible hoursShift work
$56.7k - $70.88k
...revenue and growthAccount Management: Oversee direct coworker's collection activities, follow-up on accounts that require manager... ...customer serviceWhat are the minimum requirements?3- 5 years of retail/management experienceCompletion of RAC's Store Manager Development...Full timeHunter Super Techs - TurnPoint
Redford, MI3 days ago- ...Curbside Order Fulfillment Specialist This position will be responsible for fulfilling a customer's online curbside order. What... ...with fast, friendly and accurate order fulfillment and payment collection. Maintain a positive working relationship with customers, team...
- ...Sales Associate (Product Specialist) WHY SKECHERS? We offer a casual and creative atmosphere... ..., performance, accessories, and apparel collections for the whole family—celebrated for... ...comfort are at the core. In this entry-level retail role, you'll engage with customers,...Casual workFlexible hoursShift workWeekend workAfternoon shift
Skechers U.S.A.
Novi, MI5 days ago - ...Requirements At least 18 years of age. High school diploma, or equivalent. Smartphone with ability to download company pricing app and collect work assignments. Valid driver's license, clean driving record, reliable transportation, and valid automobile insurance....Part timeCasual workFlexible hoursShift work
RetailData
Livonia, MI1 day ago - ...with fast, friendly and accurate order fulfillment and payment collection. Maintain a positive working relationship with customers,... ...themselves and their family. Today we’re a multi-billion dollar retailer with more than 70,000 employees across six states. Our Midwest...Weekly pay
Meijer
Northville, MI1 day ago - ...for college students and no experience required. Work within store hours and adjust around classes while contributing to project collection efforts. As a part-time team member, you will receive comprehensive training, a productivity-based pay structure with a guaranteed...Part timeFlexible hours
$50k
...hours, and associate schedules Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback Run... ...-$150,000.00 3 days ago Beauty Advisor - Part Time - Somerset Collection Senior Incident Management Advisor - Remote- Part-time/as-needed...Part timeRemote workNight shiftHot Topic
Novi, MI1 day ago- ...least 18 years of age. ~ High school diploma, or equivalent. ~ Smartphone with ability to download company pricing app and collect work assignments. ~ Valid driver's license, clean driving record, reliable transportation, and valid automobile insurance....Extra incomePart timeFlexible hoursShift work
RetailData
Dearborn Heights, MI4 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Collections Specialist (Retail Collections). Be the first to apply!
Related searches
- medical collections work from home Farmington Hills, MI
- data collection researcher Farmington Hills, MI
- medical collections Farmington Hills, MI
- special collections Farmington Hills, MI
- business account collections Farmington Hills, MI
- data collection Farmington Hills, MI
- collection Farmington Hills, MI
- store manager retail Farmington Hills, MI
- retail jobs Farmington Hills, MI
- retail salesperson Farmington Hills, MI