Customer Service Representative

Job Description - Customer Service Representative (04BHD) Requisition Title Customer Service Representative (04BHD) Location: US-MI-Dearborn At Percepta, we deliver award‑winning services for every stage of the automotive and mobility customer journey. As a Customer Service Representative (specializing in the automotive industry) working on‑site in Allen Park, MI , you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Customer Service Representative builds and maintains trust as a skilled expert by providing superior knowledge and expertise for an innovative new program designed to assist consumers with mobility challenges. This unique program will provide the ability to connect with consumers through a social media application, whether it is via phone, video chat, or online chat. During a Typical Day, You’ll Provide an exceptional member experience in every interaction. Provide insightful advice and direct support to members in need. Diagnose issues and provide resolution with teaching and guidance. Partner with legacy app owners for troubleshooting and resolution. Research and resolve billing or payment issues. Own the member experience from the very beginning to the end, making decisions on whether to elevate or how to address issues, so the member is delighted and eager to continue to utilize the program. Identify and present out‑of‑the‑box ideas and changes to other members of the team that will ensure this program is second to none. What You Bring to the Role High school diploma required; an associate or bachelor’s degree is a plus. 3–5 years of experience in customer service, training, public relations, public affairs, sales, or marketing. A passion for exceptional customer service, the automotive industry, and cutting‑edge technology. Excellent communication skills – both verbal and written. Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends. What You Can Expect Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors). Flexible Spending Account (FSA) and Health Savings Account (HSA). 401(k) with company match. Vacation/sick time and paid holidays. Tuition reimbursement. Employee assistance program. Employee discount program. Training and development programs (Percepta College). A Bit More About Your Role In this role, you will act as a guide, teaching and guiding consumers through this savvy and innovative technological experience. Our goal is to provide an exceptional experience to our guests, building strong loyalty to the program. You will focus on building relationships with members and providing an outstanding experience. Equal Employment Opportunity Percepta is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. #J-18808-Ljbffr