Experience Support Team Manager

Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey! Your role: The Experiences Support Team Manager will lead a talented team in global platform enablement working closely with cross-functional teams, senior management, and key stakeholders to deliver value and support the organization's strategic goals. This leader ensures cross-functional alignment, manages high-level resource allocation, and neutralizes systemic risks to achieve critical business outcomes. They will be facilitating, prioritizing, and aligning value and operational workflows with business goals, managing dependencies across teams to ensure reliable, high-performing platform business outcome delivery. This leader is responsible for ensuring the team is not only effective today, but structured and positioned to scale with the organization’s priorities tomorrow. That includes reshaping team charters, refining operating models, and championing a culture of continuous improvement, accountability, and collaboration. Team Leadership & Transformation Lead, mentor, and develop a high-performing platform enablement team through a period of organizational change and strategic realignment. Redefine team structures, roles, and responsibilities to reflect updated global priorities and platform goals. Foster a culture of psychological safety, continuous learning, and results-driven accountability. Drive change management efforts to bring the team along through evolving processes, tools, and operating models. Strategic Alignment & Platform Knowledge Develop and maintain deep expertise in the Xvantage™ Platform, its end-to-end feature lifecycle, and Ingram Micro’s core business operations. Translate long-term platform vision into structured, consumable, and executable plans for the team and key stakeholders. Identify and pursue alignment opportunities between the platform roadmap and evolving business unit needs. Cross-Functional Coordination & Stakeholder Management Serve as the primary bridge between executive leadership, Global Platform Group teams, and business stakeholders across functions and geographies. Govern dependencies across separate operational workstreams to ensure synchronized, on-time delivery. Build trusted relationships with senior leaders, partners, and vendors to ensure program alignment and shared accountability. Operational Excellence & Process Optimization Drive operational workflows with a focus on efficiency, quality, and continuous improvement. Identify and eliminate redundancies across cross-functional workflows by deploying unified procedural frameworks. Collaborate with functional groups to understand current and emerging processes, then implement scalable efficiencies. Establish and track key performance indicators (KPIs) to measure team health, delivery outcomes, and business impact. Risk & Resource Management Proactively predict, identify, and neutralize risks, dependencies, and misalignments before they escalate. Manage resource allocation across the team to optimize bandwidth and delivery capacity. Report regularly to senior leadership on program status, risk posture, and operational performance. What you bring to the role: General proficiency with various tools, systems, and procedures required to accomplish the job. Bachelor’s degree (or equivalent combination of education and experience) required. 5 + years of functional experience with a minimum of 4 years position specific experience 2+ years of supervisory experience or 4 years of leadership experience. Demonstrated track record of leading teams through organizational change, process redesign, or platform transformation. Preferred: Completed project or program management certification including Certified Project Manager (IAPM), Certified Associate in Project Management (CAPM), Project Management Professional (PMP) ®, Agile Certified Practitioner (PMI-ACP), or other equivalents. Platform & Business Acumen: Ability to quickly develop deep familiarity with Xvantage™ and the broader Ingram Micro ecosystem; comfort operating at the intersection of technology and business. Change Leadership: Proven ability to lead teams through ambiguity and structural change with clarity, empathy, and focus. Stakeholder Influence: Skilled at building consensus, driving alignment, and communicating effectively with audiences from frontline team members to C-suite executives. Operational Mindset: Strong instinct for process improvement, workflow optimization, and data-driven performance management. Communication & Presentation: Polished written and verbal communicator; comfortable presenting complex information clearly to diverse audiences. Project & Program Management: Able to manage multiple concurrent workstreams with competing priorities, tight timelines, and cross-functional dependencies. Attention to Detail: High standards for accuracy, consistency, and quality in all deliverables and communications. Tooling Proficiency: Strong command of Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, SharePoint); experience with Jira, Confluence, and Power Apps preferred. #LI-LB2 The typical base pay range for this role across the U.S. is USD $105,500.00 - $179,400.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range. At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long-term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others. This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties. Please be prepared to pass a drug test and successfully pass a pre-employment (post offer) background check. Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law. With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at Click Introduce Yourself above to join our talent network! It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.