Installation Operations Lead

Posting Category Management, Operations Support Are you ready to grow your career? Empire Today is looking for an Installation Manager to lead a team and own the installation activities in the market. The Installation Manager directs the process for in-home and business-to-business flooring installation, including ensuring product, materials, and independent contractors are allocated appropriately for the project and that the customer is prepared for the installation. We Offer Health benefits with quick enrollment – medical, dental, and vision. Paid time off & holiday pay. Wellness program. Professional development & career advancement opportunities. Incentive program. Lots of perks! Compensation Information $70,000-$80,000 annually plus bonus Responsibilities Formulate and execute an effective recruiting strategy to locate competent, skilled, and well-seasoned independent contractor installation businesses in partnership with Talent Acquisition to identify any staffing gaps that would affect market performance. Foster a strong working relationship with Installation contractors, focusing on creating a culture of mutual feedback and coaching. Oversee the audit process of every installation job to ensure product and materials are available and the scope of work matches the sales proposal. Manage and direct the daily loading of allocated project opportunities and Follow Every Job to completion utilizing Empire Today software systems and processes. Review capacity planner daily and allocate orders by priority to available installers by rating. Conduct daily pre-load out and post load out meetings with cross-functional teams. Resolve concerns with installation contractors regarding prior installation services and allocation of opportunities. Engage with installation contractors who are onsite to resolve installation issues, troubleshoot technical questions, and address customer change order processing. Discuss the scope and cost impact of change orders with customers and gain approval to proceed—this includes securing payment for added scope or product or service changes. Treat customers, subcontractors, and coworkers the way you would want to be treated (Golden Rule). Build Trust through Integrity by ensuring ethical business practices are followed with contractors. Maintain profitability and drive improvement of key operational business metrics by developing and implementing targeted actions to address gaps in performance by regularly evaluating appropriate internal metrics. Direct and perform random job-site visits to ensure customer satisfaction and identify variance from industry installation standards. Respond to customer concerns and engage with customers during and after installation to ensure satisfaction. Manage the performance, development, and expectations of internal team (Installation Coordinators and Administrators) and provide meaningful feedback and coaching. Implement Corporate Installation initiatives to ensure achievement of stated corporate goals and executes continual improvement efforts for all aspects of install performance with a keen focus on ensuring team is clear on desired outcomes and supported through communication and context. Collaborate with other departments to ensure successful project completion. Manage installation opportunities using practical installation experience, common sense, and integrity. Maintain standard operating procedures for installation operations and review with Market Manager monthly. Attend leadership and market meetings as required. Perform other functions as necessary or as assigned. Qualifications Associates degree required, Bachelor’s degree preferred or equivalent work experience. Valid driver’s license. Strong computer systems skills including all Microsoft applications and order management software programs. Bilingual fluency in English and Spanish preferred. Proficient in the fundamentals of carpet and flooring installations. Working knowledge of home improvement codes, permitting, and licensing requirements are preferred. Experience with material take-offs, additions, and estimating competency is preferred. Excellent verbal, interpersonal, and written communication skills and ability to communicate to a variety of audiences. Strong problem-solving and negotiation skills. Ability to establish and maintain a cohesive team and rapport with Installation Subcontractor. Capacity to create a sense of ownership and empowerment with internal support staff. Ability to work in an office and dock setting, some regular evenings, weekends, shifts, off site, and/or with customers. This position spends approximately 60% of time working in the office and warehouse on a computer which requires the ability to use a keyboard to enter data. Approximately 40% of the time is spent in the field on job site visits and/or field internal inspections (must be able to drive to job sites/inspections). Ability to lift and/or move up to fifty pounds (i.e., materials, product samples, etc.). Ability to perform the essential functions of the position physically and mentally, with or without reasonable accommodation. Ability to report to work on a regular basis, including evenings and weekends. Why Empire Today? We empower our employees to strive for their unique goals. Within such an inclusive company with unlimited growth opportunities, how far you go is up to you. We take care of our people. We start investing in you from day one. The perks and benefits we offer help you live well, both at work and at home. We have an unmatched company culture. We’ve won multiple awards for employee and customer satisfaction, and we believe it all comes down to our culture of teamwork, creativity, and growth. We’re one of the nation’s most recognizable brands. You’ll enjoy the stability that comes with a national company and a sense of pride when you’re a part of our team. By clicking Apply Now, I agree to the Privacy Policy and Terms of Use including arbitration, waivers and limitations of liability. CSLB 1047108. #J-18808-Ljbffr International Executive Service Corps