Senior Processing Specialist-Dispute Team

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Senior Processing Specialist-Dispute Team

About the Role

As a Senior Processing Specialist you will play a key role in supporting timely accurate and compliant responses to written and verbal consumer disputes inquiries and complaints related to active collection this role you will conduct research perform investigations and partner with teams across TRS Recovery Services and Tele Check to resolve cases in accordance with established procedures the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA).

What You Will Do

Research and evaluate cases involving disputes fraud chargebacks and consumer complaints

Review documentation from multiple intake channels and route cases to the appropriate teams

Conduct investigations and develop resolutions in accordance with established guidelines and

regulatory requirements and deadlines.

Prepare clear written correspondence to consumers regarding dispute or inquiry outcomes

Collaborate with internal teams and relationship managers on case-related matters

Interpret consumer documentation and supporting materials to support accurate case decisions

Manage a caseload to ensure work is completed accurately in priority order and within required

timeframes

Make sound decisions within established policies for assigned cases and transaction types

Handle confidential and sensitive information with care and professionalism

What You Will Need

Excellent reading comprehension and attention to detail

Proficiency in Microsoft Office including Word Excel and document merging

Proficiency in the use of -pilot internal AI systems.

Ability to navigate multiple systems efficiently

Experience using CRM or case management platforms

High school diploma or GED

Knowledge of banking collections dispute resolution or applicable association rules and regulations

Strong case management and productivity skills

Strong written communication skills with the ability to understand and apply regulatory requirements

Strong typing and data entry skills

Basic arithmetic skills

Strong analytical research and problem-solving skills

What would be Nice to Have:

Prior experience handling FDCPA- and FCRA-regulated disputes

Experience in collections recovery services financial services or a related environment

Familiarity with case management or workflow systems

Ability to manage high-volume workloads while maintaining accuracy timeliness and compliance

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H12 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support physical financial social and emotional well-being

Paid holidays and generous time away policies

No-cost mental health support through Employee Assistance Programs

Living Proof program to recognize your peers extra effort with points used for rewards

Eight Employee Resource Groups to foster a collaborative culture

Unparalleled professional growth with training development and internal mobility opportunities

Retirement planning and discounted shares with the Employee Stock Purchase Plan

Medical dental vision life and disability insurance options available day one

Tuition assistance and reimbursement program

Paid parental caregiver and military leave

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Massachusetts Maryland Minnesota New Jersey New York Nevada Rhode Island Vermont Virginia Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

Required Experience:

Senior IC