Operations Manager

Job Description

Job Description

Operations Manager | $90,000 - $110,000 Salaried Location: Southshore MALocal HVAC, Plumbing and Energy Delivery company is hiring an Operations Manager. Job Summary: The Operations Manager has the primary overall responsibility for the Southshore locations. Manages all facets of these locations with accountability for the location's growth, EBIDTA, and Safety with a focus on profit and loss. Accountable for the overall direction of the locations' activities to ensure high levels of customer service, operational effectiveness, employee productivity and profitability.Benefits:Medical insurance with company contribution for individual and family coverage, plus FSA and HSA optionsDental and Vision insuranceBasic Life and AD&D insuranceLong-Term Disability coverage401(k) plan with company match80 hours of accrued vacation40 hours of sick leave9 paid holidays, including floating holidaysEmployee Assistance ProgramGroup rates on voluntary insurance options, including Disability, Accident, Life, Cancer, Critical Illness, Hospital Confinement, and supplemental Dental coverageMeasurements of Success:Customer service, meeting and exceeding the requirements of the customer consistent with the our program which covers HVAC, electrical, plumbing, and fuel deliverySalesmanship, or the capacity to capitalize on sales growth opportunities as well as supporting the Division's sales and marketing effortsExperience, the insight to understand the nature of the energy business and plan accordinglyMentoring and Coaching, establishing consistent behavior that encourages the development of direct reports within these Locations and assuring consistent behavior within the management teamLeadership responsibility for all service, delivery, office and sales department operationsWorks with and assists in the recruiting, hiring and performance of employeesEvaluates, coaches, and communicates regularly with department managersResponsible for all aspects of safety including appropriate personal protective equipment, proper lifting of heavy parts and equipment, hazardous materials handling, and general safety awarenessResponsibility for the implementation of daily operating procedures to ensure employees understand the correct procedures to perform their daily responsibilities at or above expectationSchedule and facilitate regular department and safety meetingsUnderstands, follows, and advocates company policies and local, state and federal rules, regulations, codes and licensingAnalyzes service, delivery, and sales department productivity reports to improve efficiency and maximize productivityControls inventory to maintain appropriate levels and develops and institutes processes for maintaining accurate inventory recordsEstablishes competitive and financially responsible marginsDevelops an annual budget and departmental goals with members of the Executive TeamCreates and supplies information for determining performance of Key Performance Indicators ("KPI's")What it takes: Bachelor's Degree or equivalent work experience required, industry experience preferredProficient user of Microsoft Office (prior experience with customized internal computer programs preferred)Demonstrated ability to work as part of a teamStrong sense of professionalism and ability to maintain discretionWell-developed verbal and written communication skillsMust have a valid driver's license and a clean driving recordWe are an equal opportunity employer Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.