Field Operations Manager

Company Description

Omnitrak Group Inc. is a full-service market research and consulting firm. We provide strategic planning to business clients across a wide range of industries, helping organizations understand market dynamics, customer behavior, and competitive positioning. Our work empowers clients to develop effective strategies, assess economic impact, and drive growth.

The Role

In this role, you will be the driving force behind our field research operations, ensuring that data collection activities are executed accurately, efficiently, and on schedule. You will manage and develop a team of Supervisors and Interviewers, fostering a positive, high-performance culture while maintaining the highest quality standards.

What You’ll Do

• Recruit & Train: Manage the full recruitment lifecycle, including sourcing, interviewing, hiring, and onboarding new team members to ensure staffing levels meet project demands.
• Lead & Develop: Manage a team of supervisors and interviewers to achieve individual and shift productivity goals.
• Ensure Quality: Pre-test surveys for logic, flow, and accuracy; monitor performance to ensure adherence to scripts and superior quality standards.
• Manage Operations: Oversee daily logistics, maintain staffing schedules, track productivity and timelines, and resolve operational and personnel issues as they arise.
• Report & Analyze: Prepare detailed production summaries and status reports, analyzing operational data to identify process improvements.

What We’re Looking For

• Proven Experience: You have a strong background in managing projects and personnel.
• Leadership Skills: You have proven management/supervisory experience with a knack for motivating teams and developing talent.
• Communication: You have superior oral and written communication skills and can effectively collaborate with clients and your team.
• Organization: You thrive in a fast-paced, deadline-driven environment and excel at managing multiple projects simultaneously.
• Technical Proficiency: You are highly proficient in Microsoft Office (Excel & Word).
• Detail-Oriented: You prioritize accuracy and implement quality controls.
• Attitude: You are a positive, team-oriented professional who is ready to roll up your sleeves and contribute to our success.
• Education: A Bachelor’s degree or equivalent work experience is required.

Location: This is a full-time, on-site role based in Honolulu, HI.

Compensation & Benefits

$40,000 - $50,000 annually (commensurate with experience).

Regular performance reviews with initial salary review after 12 months of full-time employment

• HMSA Medical
• Dental & Vision (Employee only premium covered by the company).
• Enrollment into company 401K plan after 12 months of full-time employment
• Sick leave: Up to seven days per calendar year
• Paid holidays: 12 paid holidays per year
• Vacation: Ten days paid vacation after 12 months of full-time employment
• Long-term career growth opportunities with regular performance reviews.

Contact

Jacob Ellis, Director, Field Services

View phone number on workus.org

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