Content Enablement Specialist
ICONMA
Our Client, a Banking company, is looking for a Content Enablement Specialist for their Cleveland, OH/Buffalo, NY location.
Responsibilities:
- Authoring and maintaining shared services content
- Enabling LOB teams to create high-quality content
- Supporting and improving GenAI-powered capabilities
- Monitoring and improving content quality, consistency, and performance
- The position requires both technical aptitude (AI + platform workflows) and content judgment.
- Essential Functions Shared Services Content Authoring
- Create and maintain enterprise shared content within enterprise Knowledge Management software.
- Structure content for:
- Clarity and usability
- AI consumption and search effectiveness
- Apply templates, standards, and metadata to ensure consistency for user consumption and support of GenAI usage.
- Enable Line of Business Authoring through Onboarding and Ongoing Support
- Support onboarding of new LOBs into KM platform
- Provide guidance on:
- Authoring standards
- Templates and structure
- Best practices for AI-ready content
- Facilitate working sessions to help SMEs successfully publish content
- GenAI Support & Optimization:
- Support and refine AI-enabled capabilities, including:
- AI-generated draft content
- Content similarity and consolidation recommendations
- Staleness detection
- Smart tagging and metadata generation
- Content performance insights (engagement, usage trends)
- Assist with:
- Prompt design and tuning
- Testing GenAI outputs for accuracy and consistency
- Monitor performance and recommend improvements
- Testing & System Support
- Execute testing on:
- Content workflows
- GenAI capabilities
- Troubleshoot issues and support root cause analysis
- Ensure adherence to system requirements and user expectations
Requirements:
- Strong written and oral communication skills
- Strong communication skills across technical and business audiences
- Analytical thinking and problem-solving ability
- Experience with knowledge management or enterprise content platforms
- Familiarity with Agile delivery practices
- Preferred Qualifications:
- Experience working with:
- GenAI tools or AI-enabled workflows
- Content systems, platforms, or structured documentation
- Experience in regulated environments (banking, financial services, healthcare, etc.)
- Skills / Competencies:
- Ability to work across multiple priorities and stakeholders
- Strong attention to detail and quality
- Technical curiosity and ability to learn evolving AI capabilities
- Facilitation and stakeholder support skills
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Vacancy posted 2 days ago
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