Shift lead

Job Description

Job Description

Description : We are seeking a proactive Shift lead to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

Responsibilities :

• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.
• Provide legendary guest service.
• Operational Management: Oversee smooth operation during shifts, coordinating front and back of house seamlessly.
• Staff Supervision: Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.
• Customer Service: Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.
• Compliance and Safety: Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.
• Financial Oversight: Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.
• Produce coffee drinks and cocktails to O&F specifications.
• Take orders customers for food and beverages.
• Deliver all food and beverages in a timely fashion.
• Maintain cleanliness, organization, and appearance of the restaurant.
• Greet guests and guide them through ordering process.
• Provide guests with menus.
• Inform guests of current promotions
• Operate cash registers to accept payments for food and beverages.
• Answer the phone.
• Take to-go orders.
• Keep the order counter stand neat, tidy, and presentable for guests.
• Wipe tables or seats with dampened cloths
• Set tables with condiments and other supplies.
• Scrape and stack dirty dishes and carry dishes and other tableware to kitchens for cleaning.
• Perform serving, cleaning, or stocking duties.
• Responding to and resolving customer concerns or complaints
• Evaluating and modifying processes to improve efficiency and quality of service.

Qualifications:

• Ability to memorize all the ingredients in both the menu as well as daily/weekly specials.
• MUST have open availability and work weekends.
• General knowledge of wine, cocktails, and beer
• Ability to stand, walk, and carry food trays for prolonged periods of time.
• Ability to effectively listen to and respond to customer needs.
• Must have a courteous, friendly, and professional demeanor.
• Ability to multitask efficiently.
• Previous restaurant experience preferred.
• Friendly and customer-focused personality
• Ability to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
• Ability to clearly communicate guests' needs
• Ability to effectively communicate on the telephone.
• Able to work in a fast-paced environment.
• Able to lift, carry, or pull objects that may be heavy.
• Able to stand for extended periods of time.
• Able to prioritize, organize, and manage multiple tasks.

Our Perks:

• Employee Discounts
• Anniversary Awards
• Growth Opportunities
• Participation in Our Causes
• A Creative Work Environment

Passionate about service and loves to share that passion by going above and beyond for customers. A natural-people-person with an eye for the details. You are looking to join a hard-working and efficient team that cares about great food and customer experience.

About Olive and Finch: Our focus is scratch-made and wholesome food delectably made to order. We know a home-cooked meal or full dining-out experience is not always an option, but we also know the quality of your food should never be compromised, that's why we're here. We've spruced up a selection of classic recipes along with a variety of creative dishes all made with our love for savory food made fresh. We keep our kitchen stocked with fresh baked breads, sauces made by hand, and the freshest produce available. Our meats are roasted and seasoned by our chefs--all under our very own roof. That's what we believe it takes to hand-craft recipes that are wholesome and full of flavor.

Compensation: $24.00 - $26.00 per hour

Grow with Us!

Olive & Finch cares about crafting delicious meals and providing thoughtful and friendly service. Our goal is to prepare high-quality food that is fresh, flavorful, and delivered with impeccable service. If you share our enthusiasm for well-crafted recipes and want to learn more about our process, we'd love to hear from you!

We maintain a dynamic workplace where your hard work and creativity is rewarded. If you are aligned with our values of delivering delicious, hand-crafted food with great service we want you to be a part of the Olive & Finch crew.

Find out about all opportunities available and apply today.