Inside Service Technician

Overview As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. First, you have to demonstrate our core values and keep safety as your #1 priority. If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today! We are proud of our growth and recognition on the Inc. 5000 list for fourteen years, the Crain’s Fast 50 list nine times, and being voted a Chicago Tribune Top Workplace in 2020, 2021, 2022, and 2023. Perks Parts Town Pride – check out our virtual tour and culture Quarterly profit-sharing bonus Hybrid work schedule Team member appreciation events and recognition programs Volunteer opportunities Monthly IT stipend Casual dress code On-demand pay options: Access your pay as you earn it Traditional benefits: health insurance, 401k/401k match, employee assistance programs and time away Job at a Glance Role: Inside Service Technician (internally known as a Tech Wizard). You will directly communicate with end users and field technicians to provide technical support over the phone and via email. On a daily basis, you’ll assist with repairs on warranty and non-warranty foodservice equipment (specifically hot-side units). You’ll work closely with manufacturers to recommend engineering changes and document equipment/component failure rates. After onboarding, you’ll have an opportunity to earn CFESA certifications. Responsibilities Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues Maintain all customer call information in a company database to better assist future inquiries Qualifications Experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling) Fluent in English with excellent written and verbal communication skills Confident using a computer and navigating programs such as MS Word & Outlook Passionate about troubleshooting and finding innovative solutions to difficult problems Ability to multitask and thrive in a fast-paced, team atmosphere About Your Future Team Our Technical Service group is full of high-performing team members who have a passion and enthusiasm to work hard and play hard. Parts Town welcomes diversity and is an equal opportunity employer; all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status. Job Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Technology, Information and Internet How to Apply Follow this link to apply: #J-18808-Ljbffr Kanz