Sr. Manager, Retail Operations

Sr. Manager, Retail Operations

Work Location: Fairfield, CA Due to the highly interactive nature of this position, in-person attendance and flexibility are essential for supporting schedules, effective communication and collaboration, real-time problem solving, and participation in cross-functional initiatives. Schedules may vary and are subject to change. Want to make an impact? The Sr. Manager, Retail Operations leader will direct the Jelly Belly Visitor Center in Fairfield, CA, including retail operations, public tours, food service, and event hosting by performing the following duties personally or through subordinate supervisors. The leader will be responsible for the overall management, coordination, and evaluation of these units.

Ways you will make a difference:

• Oversees Retail and Cafe Managers regarding preparation of work schedules and staffing issues.
• Under the guidance of Brand Marketing leadership, develops retail strategy, including merchandise pricing policies, to meet profitability objectives for store operations.
• Coordinates sales promotion activities and prepares, or directs the preparation of, merchandise displays and advertising copy.
• As needed, assists with supervision of employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records, or preparing daily record of transactions for Accountant, or performs work of subordinates.
• Partners closely with the Jelly Belly Visitor Center catering, banquet, and logistics teams to plan and execute public facing events, both open and ticketed, as well as private events.
• Serves as a primary point of contact for external partners and provides strategic leadership to ensure successful event delivery.
• Assists Retail and Cafe Managers regarding ordering merchandise.
• Ensures compliance of employees with established security, sales, and recordkeeping procedures and practices.
• Answers customer's complaints or inquiries. Locks and secures store, as needed.

Skills that will make you successful:

• Bachelor's degree (B. A.); or 7 to 10 years related experience and/or training; or equivalent combination of education and experience.
• Experience in managing subordinate supervisors who supervise teams of over 40 employees.
• Experience in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

What We Offer:

At Ferrara, we're proud to support our employees by providing comprehensive benefits such as health insurance, dental insurance, a 401(k), and paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits at Compensation The salary range for this role is $125,875 - $176,225 annually.

EQUAL OPPORTUNITY

We are proud to be an equal opportunity employer. In order to provide equal employment and advancement opportunities to all qualified applicants and employees, employment decisions and opportunities at Ferrara will be based on merit, qualifications, and abilities, without regard to race, color, creed, religion, sex, sexual orientation, gender identity and expression, marital or civil union status, national origin, ancestry, citizenship, age, military or veteran status, disability, handicap, genetic information, pregnancy (childbirth or related medical condition), or on any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training.

Nearest Major Market: Sacramento Nearest Secondary Market: Fairfield

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