Product Lead, Clinical Optimization

Summary of Position Virtual care delivery is only as good as the workflows behind it. As a Product Lead, you will own the vision, strategy, and execution for clinical optimization capabilities—including scheduling, provider availability, workforce optimization, and EMR‑enabled workflows—across our virtual care platform. Your work will determine how thousands of providers and care team members accomplish daily tasks and how millions of members receive care. Key Responsibilities Define and own the product strategy and roadmap for clinical optimization across scheduling, provider availability, workforce management, and EMR‑enabled workflows. Lead 0→1 discovery and execution for new capabilities across clinical specialties and provider types. Define metrics, instrument them, and drive improvement in engagement, efficiency, clinical throughput, and operational performance. Implement a high‑velocity experimentation mindset: formulate hypotheses, test quickly, interpret results, and incorporate learnings into the roadmap. Translate complex clinical and operational workflows into clear product requirements, success metrics, and platform capabilities for engineering and design teams. Drive integrations across EMR/EHR and non‑EMR platforms—including FHIR/HL7, SMART APIs, data exchange, workflow handoffs, and operational tooling. Advance AI and automation initiatives to reduce manual work, improve decision‑making, and simplify care delivery. Influence senior leaders and stakeholders through storytelling, structured trade‑off discussions, and data‑backed recommendations. Ensure every solution is clinically appropriate, operationally scalable, and aligned with business goals and patient impact. Supervisory Responsibilities No supervisory responsibilities. Qualifications 10+ years of product management experience in healthcare, digital health, enterprise SaaS, or regulated environments. Experience building or scaling products across complex, multi‑platform workflows such as scheduling, provider operations, and workforce optimization. Fluency with API‑based integrations, platform interoperability, cross‑system workflows, and technical trade‑off discussions. Demonstrated success leading highly cross‑functional initiatives involving multiple engineering teams, clinical stakeholders, and executive leadership. Strong data instincts: define the right metrics, work with complex datasets, and communicate findings credibly to clinical and operational audiences. Experience leveraging AI, automation, or analytics to improve product execution, operational efficiency, or user workflows. Founder mentality: own the outcome, not just the workstream, and push through ambiguity without awaiting permission. Bonus Qualifications Background working directly with EMR/EHR platforms (Athena, Epic, or equivalent) and clinical operations teams. Experience with FHIR/HL7, SMART on FHIR, or healthcare interoperability standards. Proven ability to drive 0→1 product initiatives from ambiguous problem spaces through launch, adoption, and measurable impact. Deep empathy for care teams and understanding the friction in their workflows. Comfort operating in a fast‑paced, high‑ambiguity environment with evolving priorities and complex cross‑functional dependencies. Compensation & Benefits Base salary range: $180,000 – $220,000. Eligible for performance bonus and benefits (subject to eligibility). Flexible vacation policy (time off must be approved by manager). 80 hours paid sick, safe, and caregiver leave annually for full‑time positions. Equal Opportunity Employer Statement As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy. In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: any information or set of information relating to you, including your name, address, contact details, or any other data that identifies you. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at the link provided. Our mission is to empower all people everywhere to live their healthiest lives. #J-18808-Ljbffr Teladoc Health, Inc.