Medical Records Specialist

Medical Records Clerk/Receptionist

At Premier Pain Solutions, we are proud of our collaborative culture where every team member plays a vital role in patient journeys. With cutting-edge technology, forward-thinking treatment methods, and a strong commitment to quality care, we're a recognized leader in pain management — and we're growing fast!

Key Responsibilities

• Manage and maintain accurate and up-to-date medical records, ensuring compliance with regulatory requirements
• Answer phone calls, respond to inquiries, and direct calls to appropriate personnel
• Schedule appointments, manage calendars, and coordinate meetings as needed
• Perform data entry, filing, and retrieval of medical records, ensuring accuracy and efficiency
• Maintain confidentiality and adhere to HIPAA guidelines
• Provide administrative support to the Personal Injury department, including preparing documents, reports, and correspondence
• Collaborate with healthcare professionals, administrative staff, and other departments to ensure seamless operations
• Respond to requests for medical records from authorized personnel, ensuring adherence to privacy policies and procedures
• Request medical records from healthcare providers, tracking and documenting requests accurately
• Process medical record requests with affidavits from case managers, managing payment processing for medical bill and record requests
• Utilize electronic systems to track and document payment transactions accurately

Requirements

• High school diploma or equivalent required; post-secondary education in health information management or a related field preferred
• Experience in medical records management and receptionist duties
• Strong organizational, communication, and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency in electronic health records (EHRs) and medical records management software
• Strong attention to detail and accuracy