Lead Product Manager, Fan Experience

SeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude we’re simplifying and modernizing the ticketing industry. By catering to both fans and rightsholders, we're powering a new, open entertainment ecosystem where fans have effortless access to experiences, and venues have seamless access to their audiences. Because everyone should expect more from ticketing.Most fans don't start their ticket search on SeatGeek. They start with a conversation with ChatGPT, a Google search, an Instagram ad, a team's website, an email, or a link from a friend. What happens in the first few seconds after they land decides whether they find their tickets with us or go back to searching.Today that journey spans many surface areas and responsible teams. We're looking for a Lead Product Manager to focus on the end to end experience, from the first touchpoint through landing and onto the event page, including fans who leave and come back. Once fans land, you'll also own the consistency of the features that follow them across every surface, such as price display and fee transparency, credits and incentives, notifications, saved and followed events, and our guarantee and trust signals. Fans meet these everywhere, yet no single team owns them.This role doesn't have its own squad. You'll deliver through other teams' roadmaps. That means setting the strategy, making the case, and partnering closely with PMs, engineering and design leads, and marketers to turn a fragmented journey into one experience. If you're energized by impact through influence rather than direct ownership of a single surface, this role is for you.What you'll doDrive the vision, strategy and metrics for how fans get from marketing channels (paid search, paid social, SEO, affiliates, partner links, email, push) through landing and through checkoutStay on top of how discovery is changing, including AI assistants, AI-driven search and social commerce, and bring those opportunities to the right teamsOptimize the strategy for landing experiences (performer, venue, category and campaign pages, plus app deep links), so what fans see matches the ad, email or search that brought themLead the charge for cross-cutting features fans meet after they land, such as price display, credits and incentives, notifications, saved and followed events, and trust signalsSet up automated quality checks that keep the experience consistent as teams ship, from checks that price display, trust signals and other shared features match across surfaces, to evals for AI-powered experiences and AI agents that continuously walk key fan journeys. Use them to catch broken experiences, regressions and drop-off spikes before fans feel themMap the full journey, find where fans drop off between teams, and build the case for fixing those gaps with data, research and clear sizing of the opportunityDig into the data yourself: analyze funnel, channel and experiment results, monitor journey metrics for shifts, and turn what you find into clear recommendations for partner teamsRun continuous discovery on the shopping experience, including fan research, data deep dives and competitive teardowns, and turn what you learn into a steady pipeline of ideas and experiments for partner teamsShape the roadmaps of our Product and Marketing Teams. Bring prioritized, well-scoped opportunities into planning and get them committedRun regular working sessions with partner teams to keep journey work aligned, sequenced and movingWork AI-native: prototype ideas with AI coding tools to win buy-in from partner teams, use AI to synthesize research and data at speed, and share the workflows that work so other PMs adopt themChampion the fan journey across the company, celebrate wins, and mentor junior members of the product teamWhat you have8+ years of product management in consumer e-commerce, marketplaces or travel, including work on acquisition funnels, landing experiences or growthA proven ability to get work prioritized and shipped by teams you don't manageWorking fluency in paid marketing, SEO, AI-driven discovery, and attributionStrong experimentation, analytical and written communication skillsExperience with pricing, trust or design-system work that spans many surfaces, and strong attention to detailBonus: Experience using automation or AI tools to monitor product quality at scaleBonus: live events or ticketing experienceOur stackYou absolutely do not need experience with all of these, but we thought you might be curious. Tools can be learned, so we care much more about your general engineering skill than knowledge of a particular language.Languages: Python, Go, C#+.NET Core, Swift, Next.js, TypeScriptClient Platforms: iOS, Android, Web (Desktop/Mobile)Technologies: OAuth2.0 & Identity Management, Payment TokenizationEvent-driven Technologies: RabbitMQ, KafkaDatastores: Postgres, Redis, Memcache, ElasticsearchCloud: AWSVersion control: Git (Gitlab)PerksEquity stakeDiscretionary annual bonusFlexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotelyA WFH stipend to support your home office setupUnlimited PTOUp to 16 weeks of fully-paid family leave 401(k) matching Student loan matching programHealth, vision, dental, and life insuranceUp to $25k towards family building, reproductive health services and Gender-affirming care$500 per year for wellness expensesSubscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical$360 per quarter to spend on tickets to live eventsAnnual subscription to Spotify, Apple Music, or Amazon musicThe salary range for this role is $152,000 - $220,000 USD. This role is equity eligible. In addition, you may receive a discretionary annual bonus based on individual and company performance. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific location.SeatGeek is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings. Come join us!To review our candidate privacy notice, click here.