Customer Service Representative

Job Description

Job Description

Brian Booth - State Farm Agency, located in Vernon, CT is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This role focuses on educating clients on appropriate options, asking the right questions, proactively highlighting things they may not have considered, and most importantly being comfortable pivoting to additional products with a “service +1” mindset.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Starting hourly pay $22 - $27 (depending on licenses and experience) plus commission and bonus potential
• Paid time off (vacation and personal/sick days)
• Retirement plan with matching contribution
• Group Life Insurance
• Valuable career-building experience
• Work/Life balance
• Casual dress Friday's
• Team lunch Friday's
• Quarterly team outings
• Support through licensing process and reimbursement for costs after exams passed

Requirements:

• Personal Lines insurance license (must be able to obtain)
• Property & Casualty license (required)
• Life and Health license (must be able to obtain)
• Strong customer service skills
• Excellent communication - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.