Pest Control Technician

POSITION SUMMARY The Supervisor has the overall responsibility of providing support to the Branch Manager (BM) to ensure branch profitability, expense, customer service, and productivity goals are met. The Supervisor trains, develops staff, and continuously measures service performance against plans and objectives. The supervisor provides support to service technicians directly and other employees indirectly. The Supervisor reports to the BM directly and the Divisional Manager (DM) indirectly. EXPERIENCE, EDUCATION, & ; SKILLS REQUIRED High school diploma or equivalent required. Minimum of five (5) years’ pest-related experience. Prior experience recruiting, interviewing, hiring, coaching, training, and developing people required. Numerical aptitude and good judgment required. Excellent verbal and written communication skills required. Must have prior experience establishing and maintaining positive, ongoing, professional relationships with customers. Must exhibit professional image, credibility, integrity, problem-solving, organizational, prioritization, and follow-through skills. Vision and ability to execute goals required. Must possess a valid driver’s license and meet company driving standards. Computer proficiency (spreadsheet and word processing) required. POSITIONS, FUNCTIONS, AND DUTIES RESPONSBILITIES SERVICE PRODUCTION o Monitor route schedules and optimization o Monitor remaining orders report o Monitor route size and number of stops and/or types > o Spot check 3-3-30 protocol utilization > o Ensure inspection report, pics, voice message, etc. sent following service > o Monitor material and supply usage > o Perform tech ride-along(s) o Perform QA visits with existing customers o Communicate, report, and notify BM/DM if route issues exist or may occur. CUSTOMER SERVICE o Monitor and assist with customer complaints and/or cancellation request > o Be abreast of cancellations/net gain by route > o Ensure organization’s core values are being utilized by all service technicians > o Call and assist with customer cancellations request daily INVENTORY o Perform vehicle inspections monthly PLANNING Assist BM – Work closely with BM on a routine basis and provide support to help ensure service area profitability, customer service, and productivity goals are being achieved. o Communication – Communicate through daily “last call” check in with the service technicians and provide support when needed. o Provide Input – Communicate daily with the BM and inform him/her of any employee situations that you feel need further attention or action. Inform of any customer issues or concerns that are not completely resolved to the satisfaction of the customer. o Recommendations – Communicate daily with the BM and make recommendations that will ensure better employee morale, route efficiency, customer service, and help promote a positive company image. o Informed – stay abreast of industry trends, competitive challenges, and other relevant management issues. Anticipate, plan for, craft solutions to, and respond effectively to market demands and customer changes. EMPLOYEE INSPECTION Team Building – Establish and maintain a level of creditability that encourages technicians to openly discuss issues. Continually build relationships with the service technicians and, at all times, promote excellent customer service, quality, integrity, and professionalism. Inspection – Monitor and maintain a top-quality image by ensuring that all service technicians within your service area are wearing appropriate uniforms and following dress code in accordance with company policy. Hygiene Inspection – Monitor and maintain a top-quality image by ensuring that all service technicians within your service area are appropriately groomed and/or presentable. Training – Assist with training of assigned technicians & ; new employees. Assist with weekly training meetings. Safety – Ensure that all technicians follow the company safety procedures. VEHICLE INSPECTION Equipment – Monitor and maintain a top-quality image by ensuring that all vehicles have the proper service and safety equipment readily available. Oversee material issuance & usage. Vehicle Security – Monitor and maintain a top-quality image by ensuring that all property (tool boxes, products, etc.) within each vehicle is secure from theft and abuse. Maintenance – Monitor and maintain a top-quality image by ensuring that all vehicles within your service area are being maintained in accordance with company policy. Cleanliness – Monitor and maintain a top-quality image by ensuring that all vehicles within your service area have correct decals and are cleaned on a regular basis. Safety – Notify RM immediately of any maintenance issues or safety concerns. TYPICAL PHYSICAL AND MENTAL DEMANDS Requires constant (67%-100%) travel throughout the community to customer locations. Requires constant utilization of the telephone and the ability to work in front of computer monitor and on keyboard for extended periods of time. Requires constant sitting for long periods of time. Requires constant mental alertness. Requires frequent (34%-66%) walking, standing, bending reaching, and stooping. Requires frequent ability to lift up to fifty (50) pounds. Must possess ability to climb heights and to endure high level of noise. Must be able to perform effectively under pressure in situations requiring last-minute deadlines. Requires corrected vision and hearing to normal range. Requires ability to communicate clearly. Requires ability to operate a vehicle and travel. TYPICAL WORKING CONDITIONS Constant contact with customers and employees. Work is performed in air- conditioned/heated facility and outdoors with exposure to all elements. Exposure to pest/termite prevention/elimination products, chemicals, baits, and traps. Work involves continual use of industry equipment, materials, and products. Work involves daily travel. SPECIAL EQUIPMENT Must possess general knowledge of office machines and equipment including, but not limited to, computers, printers, calculator, multi-line phone system, copier, and facsimile machine. Must possess ability to operate pest prevention/ elimination equipment including, but not limited to, traps, drills, shovels, carpenter's tools, power tools, applicators, backpacks, truck equipment, safety equipment, and others. THIS DESCRIPTION MAY NOT BE ALL-INCLUSIVE, AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHERDUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT. #J-18808-Ljbffr