Retail Security Supervisor

Pay Range Starting at $16/hour Position Type Full-time Benefits Medical, dental, vision, and short-term disability insurance 401(k) with company support Paid time off Employee discounts (retail, dining, entertainment) Employee Assistance Program (EAP): counseling, financial, legal, and wellness support Focus on work‑life balance and employee well‑being Job Description LOCATION: Greenville Mall – Greenville, NC PAY: Starting at $16/hour POSITION TYPE: Full‑Time SCHEDULE: Wednesday: 4:00 PM – 12:00 AM Friday: 8:00 AM – 4:00 PM Saturday: 9:00 AM – 5:00 PM Sunday: 8:00 AM – 4:00 PM Off Monday, Tuesday, and Thursday OVERVIEW: We are seeking a Retail Security Supervisor to lead and support our on‑site security team. This role is responsible for ensuring a safe, secure, and welcoming environment for customers, employees, and vendors while delivering excellent customer service and strong team leadership. KEY RESPONSIBILITIES: Supervise, coach, and support Security Officers and Shift Leads Manage performance, including coaching and corrective actions when needed Assist with hiring, training, and ongoing development of staff Ensure proper scheduling, coverage, and accurate timekeeping Oversee daily security operations and ensure compliance with post orders and company policies Conduct site patrols and inspections to maintain safety standards Ensure reports, logs, and documentation are completed accurately and on time Respond to incidents, emergencies, and alarms; coordinate with local authorities as needed Monitor and support the use of security systems (CCTV, alarms, fire panels, access control, elevators) Ensure all equipment and company vehicles are maintained and functioning properly Maintain knowledge of emergency procedures and enforce safety protocols Build strong relationships with mall management, tenants, and local police/fire departments Communicate regularly with the Operations Manager regarding team and site performance Provide excellent customer service through professional interactions with all visitors QUALIFICATIONS: Required Prior security experience with supervisory or leadership responsibilities Knowledge of security operations, procedures, and safety practices Ability to obtain and maintain required security licenses or certifications Strong written and verbal communication skills (report writing required) Ability to remain calm and professional in high‑pressure situations Proven leadership and team management skills Ability to multitask, stay organized, and prioritize effectively Comfortable using security systems and standard office equipment Reliable, adaptable, and detail‑oriented Strong interpersonal skills with the ability to work across diverse groups This is a hands‑on leadership role requiring time spent both supervising staff and actively participating in security operations, including patrols and incident response. ADDITIONAL INFORMATION: This role requires professionalism, reliability, and adherence to all company policies and safety standards. Duties may vary based on business needs. #J-18808-Ljbffr