Assistant Site Manager - Denver

Hey there! We’re Fever, the world’s leading tech platform for culture and live entertainment. Our mission is to democratize access to culture and entertainment. With our proprietary cutting‑edge technology and data‑driven approach, we’re revolutionizing the way people engage with live entertainment. Every month our platform inspires over 300 million people in over 55 countries to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate and enhance their events to reach new audiences. We’ve teamed up with major industry leaders such as Netflix, F.C. Barcelona and Primavera Sound, presented international award‑winning experiences and are backed by several leading global investors. We’re looking for bar‑raisers with a hands‑on mindset who are eager to help shape the future of entertainment. Ready to be part of the experience? Let’s discuss the role and what you will do to help achieve Fever’s mission. About the Role Fever is seeking an Assistant Site Manager for a VR experience in Denver at York Street Yards. The Assistant Site Manager (ASM) plays a key leadership role in ensuring the seamless daily operation of the venue. Reporting directly to the General Site Manager (GSM), this position is responsible for supporting and sometimes substituting for the Manager in all areas of site management, from guest services and staff leadership to budgeting and operational optimisation. This is not just a supporting role – the Assistant Site Manager is a proactive leader who thrives in a dynamic, ever‑changing environment, takes ownership of the site and inspires their team by setting the standard for hospitality, efficiency and professionalism. The right candidate is motivated, resourceful and ready to not only escalated problems but propose solutions. They will balance day‑to‑day execution with long‑term growth initiatives, including strengthening community partnerships and contributing to our brand’s visibility within the city. Key Responsibilities On‑Site Operational Leadership Help hire, train and schedule staff via local agency, ensuring the team feels supported and prepared. Lead shifts with energy and confidence, showing staff what great guest service looks like. Encourage a culture of accountability, positivity and continuous learning. Provide clear feedback and coaching to help the team grow in their roles. Oversee facility upkeep, ensuring equipment, technology and spaces remain fully operational, safe and presentable at all times. Troubleshoot technical and mechanical issues, escalating to third‑party vendors when necessary. Lead pre‑shift briefings and staff development initiatives to keep the team engaged and aligned with site goals. Technology Troubleshooting Train new staff members on how to launch guests into the experience. Check that VR headsets are functioning properly at the start of each morning, ready to welcome guests into the experience. Master guest registration process, VR headset explanations and onboarding routine with guests, starting the experience session, combining groups of guests, etc. Own the health of the technology – cleaning regimens, charging protocol and software updates. Guest & Client Experience Act as the first point of escalation for guest concerns, resolving issues quickly and empathetically. Ensure high levels of customer satisfaction by anticipating guest needs and creating a welcoming environment for visitors of all ages and backgrounds. Model excellent service and engagement, maintaining strong relationships with community partners, suppliers and corporate stakeholders. Stay up‑to‑date on event schedules, ticketing updates and special promotions to anticipate and meet guest needs. Administrative, Reporting and Accounting Responsibilities Assist with budgeting, payroll auditing and expense management to ensure financial health of the site. Manage box office operations, retail sales and inventory control & retail stock management. Handle administrative duties including invoice processing, meeting documentation and progress reporting. Contribute to brainstorming and strategy sessions, actively participating in meetings and offering fresh ideas to enhance efficiency and guest experience. Actively participate in building the brand’s presence in the city through private events, partnerships and outreach initiatives. Participate in debriefing sessions with the Site Manager to track KPIs on site. Skills & Requirements 3+ years of experience in operations, hospitality, retail, live entertainment, franchise management or related industry. Understanding of budgeting and controlling expenses and retail operations. Leadership and management skills and ability to communicate effectively orally and in writing. Excellent planning and organisational skills; ability to manage multiple priorities simultaneously. Friendly, energetic and enthusiastic personality. Comfortable with technology and basic troubleshooting. Ability to problem‑solve and think quickly on your feet. Ability to stand for extended periods of time; moderate level of physical ability required. Reliable transportation and ability to arrive on time for scheduled shifts. Flexible schedule – various evenings, weekends and holidays required. Proficiency in Google Suite. Strong commitment to equity, diversity, inclusion and accessibility, with the ability and commitment to work with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status. It is preferred, but not required, for this role to be comfortable using basic tools (hammer, drill, etc). The ideal candidate would also have experience maintaining mechanical and technical equipment or be comfortable learning how to manage VR technology and production programmes. Past role(s) working in production and/or events – working or managing a pop‑up event, amusement attraction, theme park or exhibition – is a plus! Salary: $60,0000 plus benefits and performance‑based compensation. Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply! If you require any type of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey. #J-18808-Ljbffr Fever España