Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced)The Medical Support Assistant (Advanced) works collaboratively in an interdisciplinary coordinated care delivery model within the Radiation Oncology including team huddles that are used to manage, plan, and set priorities and deadlines for meeting timeliness of scheduling imaging studies. The incumbent coordinates with the patient, interdisciplinary team including the radiation oncologist, technologists, and patients' referring service team, nurses, other VA medical centers, and other agencies (e.g. communicates with non-VA medical facilities; notify patients of requirements prior to appointment including labs or x-rays; follow up care on imaging orders).Some of the major duties of this position include, and are not limited to:Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit.Scheduling, canceling, or re-scheduling patient appointments or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.Entering no-show information.Monitoring appointment requests from multiple electronic sources.Verifying and updating demographics and insurance information when patient's check-in for appointments.Coordinating administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).Coordinating with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.Developing and/or maintaining effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies.Processing incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.Participating in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.Identifying incomplete encounters and communicating findings to providers, as needed.Entering appropriate information into the electronic record; monitoring pre-appointment information and/or requirements to assure readiness for patient visit/procedure.Managing patient systems to verify and validate accuracy and resolve issues; evaluating patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informing team members about shared patients.Work Schedule: Monday-Thursday 7:30AM-4:00 PM Friday, 700 AM-3:30 PMTelework: Not Available.Virtual: This is not a virtual position.Functional Statement #: 92574ARelocation/Recruitment Incentives: Not Authorized.Permanent Change of Station (PCS): Not Authorized.Financial Disclosure Report: Not Required.