Regional Service Manager

Job Description

Job Description

Why Join Windmoeller and Hoelscher Corporation?

At Windmoeller and Hoelscher, we’re on a mission to provide local partnership that supports reliable, consistent and excellent quality production on all W&H machinery here in North America. We value people, excellence and accountability, collaboration, innovation and integrity, and strive to create an environment where every team member can grow and make a difference.

Join a team that’s making an impact — and having fun while doing it!

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What You’ll Do As a Regional Service Manager you’ll be responsible for:

• Promote and manage the sale and installation of retrofits, digital services, consumables, and service plans.
• Conduct and support field service visits, production support, and customer training.
• Perform machine audits to identify service needs or opportunities for optimization.
• Prepare and distribute detailed service reports.
• Oversee estimates, billing, and cost control related to service activities.
• Organize preinstallation meetings to align customer expectations and project requirements.

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What We’re Looking For

We are seeking a customer-focused service professional with experience managing technical projects in industrial machinery, manufacturing, or related environments. The ideal candidate is highly organized, skilled at managing multiple projects, and committed to delivering exceptional customer service.

Key qualifications include:
• Experience managing technical service projects, installations, upgrades, or field service activities
• Strong customer relationship management, communication, and problemsolving skills
• Ability to prepare service proposals, estimates, and project schedules
• Experience with billing, cost control, and servicerelated financial management
• Proficiency with Microsoft Office and service management systems
• Ability to identify opportunities for service plans, retrofits, and other valueadded solutions
• Willingness to travel regularly within the assigned territory
• Bilingual English and German language skills are an asset

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What Success Looks Like

Success in this role means serving as a trusted advisor and primary service contact for customers throughout the lifecycle of their equipment. You will build strong customer relationships by ensuring service activities are planned effectively, executed efficiently, and completed to the highest standards.

You will proactively identify opportunities to improve equipment performance, recommend value-added service solutions, and coordinate resources to deliver successful installations, upgrades, audits, and production support activities. Your ability to communicate clearly, manage multiple projects, and respond quickly to customer needs will drive customer satisfaction and long-term business growth.

Ultimately, success is defined by:
• High levels of customer satisfaction and retention
• Successful execution of service projects delivered on time and within budget
• Growth in service plan, retrofit, consumables, and digital service sales
• Effective coordination of field service activities and technical resources
• Accurate service reporting, billing, and project documentation
• Proactive identification and resolution of customer issues
• Strong territory management that supports both customer success and business objectives
• Building lasting customer partnerships that reinforce WHC's reputation for service excellence

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What We Offer
• Enjoy competitive wages, paid training, paid time off, companypaid longterm disability and life insurance, a 401k with company match, comprehensive medical insurance as well as, dental, and vision insurance, flexible work schedules, tuition reimbursement, and most of all familylike atmosphere.

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Explore an opportunity with us

If this sounds like the right fit for you, we’d love to hear from you.

Please forward your resume to View email address on us.fitly.work

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About Us

Welcome to Windmoeller & Hoelscher Corporation – where innovation meets legacy.

As part of the global W&H Group, WHC is proud to carry forward over 160 years of engineering excellence, with a U.S. presence that dates back to 1901. Officially incorporated in Lincoln, Rhode Island in 1977, WHC has grown from a small team to a national leader in advanced machinery solutions for extrusion, printing, and converting.

From our early partnerships with industry pioneers to our recent headquarters expansion in 2024, WHC’s growth has been powered by a commitment to quality, reliability, and innovation. Today, with North American sales exceeding $280 million, we continue to lead the industry forward.

At WHC, our people are our strength. Whether you’re just beginning your journey with us or are a long-time team member, you are a valued part of a company built on integrity, expertise, and shared success.

Join us—and help shape what’s next.

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