Retail Manager

Description

Summary

Manages retail store engaged in selling donated/ new merchandise to derive a net profit by

performing the following duties personally or through subordinate supervisors.

Essential Duties and Responsibilities include the following:

• Other duties may be assigned.

• Achieves or exceeds budget sales goal monthly/annually.

• Maintains and controls expense to revenue monthly/annually.

• Creates a positive public image of Goodwill through a clean store environment, attractive displays and presentable and personable store staff.

• Plans and prepares work schedules and assigns employees to specific duties.

• Meets or exceeds store production standards.

• Maintains merchandising guidelines through colorization and classification of store inventory. Also, ensure inventory is maintained by timely requisitioning of donated and new goods.

• Formulates pricing policies on merchandise according to requirements for profitability of store operations.

• Ensures proper management of vocational services function.

• Oversee and ensure compliance of store salvage and auction procedures.

• Maintains a safe working/shopping environment. Investigate all accidents/injuries and document according to established policy.

• Ensures customers are treated in a fair, courteous and efficient manner by store staff.

• Completes required paperwork accurately and neatly and submits within established timeframe.

• Enforces security and loss prevention procedures, including ensuring sales transactions are rung up and reported accurately, all monies are collected, counted and deposited securely

• Communicate directly and consistently with Area Manager.


Supervisory Responsibilities

Manages one to three subordinate supervisors. Also, directly supervises 15+/-
non-supervisory employees. Carries out supervisory responsibilities in accordance with the
organization's policies and applicable laws. Responsibilities include interviewing, hiring,
and training employees; planning, assigning, and directing work; appraising performance;
rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies

To perform the job successfully, an individual should demonstrate the following
competencies:

Analytical - Collects and researches data; Uses intuition and experience to complement
data; Designs work flows and procedures.

Design - Generates creative solutions; Uses feedback to modify designs; Demonstrates
attention to detail.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions; Uses reason even when
dealing with emotional topics.

Customer Service - Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve service ; Responds to
requests for service and assistance; Meets commitments.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;
Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions.

Written Communication - Presents numerical data effectively; Able to read and interpret
written information.

Teamwork - Balances team and individual responsibilities; Contributes to building a
positive team spirit; Puts success of team above own interests; Able to build morale and
group commitments to goals and objectives; Supports everyone's efforts to succeed.

Delegation - Delegates work assignments; Matches the responsibility to the person; Sets
expectations and monitors delegated activities; Provides recognition for results.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to
perform well.

Managing People - Takes responsibility for subordinates' activities; Makes self-available to
staff; Develops subordinates' skills and encourages growth; Solicits and applies customer
feedback (internal and external); Improves processes, products and services.; Continually
works to improve supervisory skills.

Cost Consciousness - Works within approved budget; Develops and implements cost
saving measures; Contributes to profits and revenue; Conserves organizational resources.

Diversity - Shows respect and sensitivity for cultural differences; Promotes a
harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.

Organizational Support - Follows policies and procedures; Completes administrative tasks
correctly and on time; Supports organization's goals and values.

Strategic Thinking - Analyzes market and competition.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate
judgment; Supports and explains reasoning for decisions; Includes appropriate people in
decision-making process; Makes timely decisions.

Motivation - Demonstrates persistence and overcomes obstacles; Measures self against
standard of excellence.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently;
Organizes or schedules other people and their tasks.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality.

Quantity - Meets productivity standards; Completes work in timely manner; Strives to
increase productivity.

Safety and Security - Observes safety and security procedures; Reports potentially unsafe
conditions Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Able to deal with frequent
change, delays, or unexpected events.

Attendance/Punctuality - Is consistently at work and on time.

Dependability - Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long hours of work when
necessary to reach goals.; Completes tasks on time or notifies appropriate person with an
alternate plan.

Innovation - Meets challenges with resourcefulness; Generates suggestions for improving
work.

Qualifications

To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the
knowledge, skill, and/or ability required. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.

Education and/or Experience
One-year certificate from college or technical school; or three to six months related
experience and/or training; or equivalent combination of education and experience.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance
instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw
and interpret bar graphs.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written,
oral, or diagram form. Ability to deal with problems involving several concrete variables
in standardized situations.

Certificates, Licenses, Registrations
Current Texas Driver's License and Satisfactory Driving Record, Personal Auto Insurance

Other Skills and Abilities
Bilingual skills a plus.

Physical Demands
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk;
use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or
crawl and talk or hear. The employee is occasionally required to sit and climb or balance.
The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities
required by this job include close vision, distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the
essential functions.

While performing the duties of this Job, the employee is occasionally exposed to outside
weather conditions. The noise level in the work environment is usually moderate.