Guest Services Agent

About the Property The Aloft Sarasota Hotel is located at 1401 Ringling Blvd in downtown Sarasota, FL. The urban‑influenced design hotel offers 139 rooms and 2,400 square feet of meeting space. Benefits Seven paid holidays Paid time off Hotel discounts Medical, dental, vision insurance Hospital, critical illness, & accident insurance Short term disability insurance Free employee life & ADD insurance 401(k) with employer match Employee‑focused CARE culture Responsibilities Your role includes checking guests in, ensuring proper credit is received, noting special requests, and establishing accurate information. Provide exceptional customer service by being engaging and taking sincere interest and by “WOW” guests through recovery when things aren’t quite right. Promote and sell special hotel programs, assist other departments with necessary information, and interact with hotel staff in a professional manner. Be knowledgeable of all emergency procedures and policies, maintain house bank, communicate pertinent information to manager on duty, follow procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications At least one year in a customer service role with high guest interaction Valid driver’s license with no major infractions for 6 months Hospitality industry experience is a plus Ability to solve problems when they arise Ability to work in a team environment Pleasant and helpful personality Must be able to work a full shift standing Strong desire to make an impact on other people Outgoing and engaging personality Excellent verbal communication skills Ability to work in a fast‑paced setting Must be available to work various shifts including weekends and holidays Compensation Hourly: $17.00 - $18.00 Equal Opportunity Employer Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr BENCHMARK