Mortgage Loan Originator

At Ashland Credit Union (ACU), we look for people who are ready to Own Their Journey! Whether you are just beginning your career or looking to achieve more along your professional journey, ACU is a great place to get you on the path that best serves you and our members. If you have a passion to serve, a desire to work in a fast-paced environment and are willing to bring enthusiasm to work with you each day, then you may just find that ACU is the right fit for you.

Do you have a desire to reach higher and empower those around you? Then your journey brought you to the right place and we would like to meet you.

Life is a journey…Own it!

About Us:

Ashland Credit Union is a non-profit and member-owned credit union that has been providing exceptional service to members for over 80 years. Continued growth and adaptability are what has allowed ACU to always be a trustworthy answer for staff and members along whatever journey in life they are on. At Ashland Credit Union, we embolden our members to achieve their financial goals. Along life's journey, it is our mission that staff, members, and the community we serve can count on ACU for guidance as they strive to achieve more in life.

Position Summary:

ACU has an exciting opportunity for a Mortgage Loan Originator to join our MortgageDepartment in Ashland, KY . The primary purpose of this position is to assist Ashland Credit Union (ACU) in fulfilling its mission: “To embolden our members to reach higher, achieve more, and take control of their financial future.” Central to this role is the delivery of outstanding service to both internal and external members. This position plays a critical role in executing ACU’s strategic objectives by ensuring consistent application of policies, procedures, and member service standards. The role emphasizes driving sales performance, promoting financial wellness through meaningful conversations, and maintaining high levels of operational and service consistency across all mortgage lending functions. In addition, the position is responsible for ensuring compliance with all applicable federal and state regulations related to mortgage lending. By aligning sales goals with regulatory standards and member‑centric values, this role helps safeguard ACU’s integrity while supporting sustainable loan portfolio growth and a superior member experience.

Job Responsibilities:

• Job Description – Financial Vice President Page 2 of 3
• Assist ACU members in obtaining real estate‑secured loans by guiding them through the mortgage process, identifying their needs, offering appropriate solutions, and fostering sustainable relationships through exceptional member service.
• Support ACU’s business members in securing commercial real estate and other business loans by effectively managing the lending process, understanding member requirements, and delivering tailored financial solutions that build long‑term partnerships.
• Employ active listening skills to fully understand member needs related to real estate and business lending, ensuring personalized and effective support throughout the lending journey.
• Maintain a well‑organized and active pipeline of pending loans by efficiently managing each stage of the process to meet deadlines and quality standards. This includes staying in contact with borrowers throughout the process and updating them when appropriate.
• Enhance member loyalty and satisfaction by proactively addressing member needs through both service and sales channels, offering timely and relevant solutions aligned with their relationship with ACU.
• Manage risk prudently by applying sound judgment, high ethical standards, and thorough knowledge of ACU’s policies and procedures to ensure compliance and protect both the credit union and its members. This includes reviewing loan documents for accuracy such as NMLS being correct, rate, term, payment, and properly disclosed closing costs. Additionally, ensuring that all loan documents are signed with accuracy.
• Represent ACU as a brand ambassador in all interactions with members, centers of influence, employees, board members, and volunteers, fostering trust and promoting ACU’s mission and values.
• Actively participate in all required compliance training and behavioral skill development to maintain high standards of job performance and regulatory adherence.
• Leverage available resources—including outbound calls, financial wellness conversations, targeted outreach campaigns, and center of influence activities—to maximize opportunities and deliver value in every member interaction.
• Network effectively with area realtors, entrepreneurs, and community partners to build strong relationships and enhance ACU’s presence and influence in the community.
• Other duties as assigned by the Manager or Senior Management.

Education & Experience Requirements:

Retail banking and mortgage loan origination experience preferred. Ability to pass background check required for NMLS license and Notary Public. Ability to work in a fast‑paced environment. Strong attention to detail and organizational skills required. Demonstrated ability to work independently. Knowledge of various residential mortgage loan products (conventional, FHA, VA, etc.). Ability to work Monday thru Friday 8am to 5pm EST and occasional Realtor Events on evenings/weekends.

Ashland Credit Union is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We are committed to diversity and inclusion in the workplace and do not discriminate on the basis of race, sex, age, handicap, religion, natural origin or any other basis of protected class or where prohibited by law.