IT Technician I

Technical Support Specialist

Responsible for providing maintenance, technical support, and assistance to end-users, whether on the phone or in person. Primary intention is to ensure end-user satisfaction and ability to properly operate any machinery or technology they may be having trouble with.

Essential duties and responsibilities include, but are not limited to the following:

• Serving as the first point of contact for end-users seeking technical assistance.
• Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• Provide technical assistance and support for incoming queries (ticketing) and issues related to computer systems, software, and hardware.
• Performing remote and onsite troubleshooting through diagnostic techniques and pertinent questions.
• Responsible for acting as a liaison, escalating, and assigning helpdesk tickets as necessary.
• Maintain end-user accounts (enabling, disabling, password resets) retaining data integrity and system quality.
• Maintains absolute standards of security, system integrity, and confidentiality within the department.
• Assists with troubleshooting and maintenance of all end-users (endpoint) equipment on property.
• Work on projects as assigned.
• Flexible scheduling required.

Physical demands: The work requires moderate physical exertion such as long periods of standing, repetitively lifting lightweight objects with frequent bending or stooping, recurring lifting of moderately heavy items. Occasionally lifts heavy objects over 50 pounds.

Knowledge and skills - experience and/or education:

• One year to three years of similar or related experience. Equivalent to a high school education.

Conditions of employment:

• Uphold all principles of confidentiality effusively. This position has access to sensitive information and a breach of these principles will be grounds for immediate termination.
• Adhere to all professional and ethical behavior standards of the industry.
• Interact in an honest, trustworthy, and respectful manner with employees, visitors, and vendors.
• Participate in departmental staff meetings, quality management activities, and educational programs.
• Demonstrate verbal and written skills.
• Comply with Seminole Nation Gaming Enterprise policies and procedures.
• Applicant and Employee must submit to and pass applicable drug test.
• Applicants may be required to work irregular work hours depending on but not limited to promotions, deadlines, and projects.
• Must be able to work various hours including weekends and holidays.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Applicants may be subject to a background check to ensure compliance with Seminole Nation Gaming Agency. Candidates for positions that require a background check must be able to successfully pass a background and character investigation.
• Complying with the Indian Gaming Regulatory Act and the rules, regulations, and standards established by the Seminole Nation Gaming Agency, the National Indian Gaming Commission, and pursuant to the Nations gaming compact with the State of Oklahoma, and all other applicable laws.
• Securing and maintaining a Seminole Nation gaming license from the Seminole Nation Gaming Agency and cooperating fully with the Agency in the performance of its duties.