Spa Coordinator

Spa Coordinator

Position: Spa Coordinator Department: Spa

Primary Responsibilities:

• Constant interaction with guests by phone or in person making Spa/Salon reservations and explaining services
• Accurately enter reservations for treatment room and therapist
• Understand and respond to all guest needs and requests in a timely and professional manner. Maintain pleasant and welcoming demeanor in person and over the phone
• Ensures The Greenbrier experience
• Adheres to policies of the facility
• Reports any incidents or accidents to the Spa Director
• Submits all paperwork and financial reporting, when applicable
• Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair
• Maintains a monthly inventory of supplies and/or products, when applicable
• Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
• Participates in the Manager on Duty (MOD) schedule, if applicable
• Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times
• Greets each and every guest with a smile and direct eye contact
• Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc
• Uses time efficiently throughout shift by checking equipment, locker rooms, gift shop stocks, inventory, etc. Ensures proper coverage when it's necessary to leave the area
• Keeps area clear of clutter and personal effects
• Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book
• Informs facility manager of any member, guest, or facility issues
• Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable
• Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable
• Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events

Normal Working Hours: (Shift, days)

• 32-40 hours per week in season
• Staffing requires availability on holidays and 7 day a week operation
• Shifts - Flexible

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Mobil 5 Star Service Standards for All Employees.

Past Work Experience Requirements:

• Retail and phone preferred
• Experience with a cash drawer preferred
• Customer Service experience required

Educational Requirements:

• High School Diploma or G.E.D.
• College Degree preferred

Communication Skills Requirements:

• Excellent communication, customer service skills, and work ethic
• Ability to express information clearly
• Excellent verbal and written skills

Technical Requirements:

• Computer skills (Word and Excel)
• Working knowledge of all services and products

Location of Work Indoors Heated Work Postures:

• Standing- Continuous
• Sitting- Continuous
• Walking- Rarely
• Climbing- Rarely
• Bending/Stooping- Infrequent
• Overhead Reaching- Infrequent
• Arm/Hand Movement- Frequent
• Hand/Eye Coordination- Frequent
• Lifting Requirements Rarely (up to.5 hr in 8 hr. shift) 21 30 lbs Horizontal Lift Overhead Lift Floor to Waist Lift Grasping Push/Pull Carrying

Required Supervision:

• Reports to Assistant Spa Director

Other Requirements:

• Must be able to multi-task
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Energetic, enthusiastic and motivational
• Strong team player
• Requirements are Subject to Change