Quality Assurance Analyst

We're looking for talented self-starters to join our growing team in pursuing our goal of elevating humans to the center of service. Quality Assurance Analyst Kipsu is rooted in a simple, yet profound goal: Elevate service professionals to the center of the customer experience, transforming transactional interactions into fully-developed relationships. As one of the Twin Cities' leading tech companies, Kipsu has cultivated a reputation for strong company culture, providing exemplary service to its customer partners, and investing in the growth of their team members.

THE OPPORTUNITY

Our Quality Analysts are embedded within our software development teams alongside developers, architects, and product owners. As a Quality Assurance Analyst, you'll execute and maintain the day-to-day testing that keeps our releases reliable, growing your automation, API, and non-functional testing skills while working closely with senior QA team members on more complex initiatives.

WHAT YOU'LL DO

Write, execute, and maintain test plans and test cases for new features, enhancements, and bug fixes. Help maintain and organize test suites, keeping test plans well-documented for reuse and regression. Build and execute automated end-to-end tests, contributing to our test automation frameworks and scripts. Apply automation concepts and tools to improve testing efficiency. Prepare test environments with appropriate configurations, test data, and settings for issue testing, UAT, regression, and release cycles. Design and execute API test suites (we use Postman).Actively participate in Agile ceremonies and QA phases, providing estimates, reporting risks, and collaborating on user stories and acceptance criteria. Participate in design and requirement reviews, flagging testability and quality considerations. Verify, reproduce, and prioritize bugs reported by customers, applying sound judgment on priority and severity. Dig into logs, network traces, and backend data to help diagnose root causes, escalating to senior team members as needed. Support release testing activities in coordination with the release cycle. Perform accessibility testing aligned with WCAG 2.1 AA standards. Apply non-functional testing techniques (usability, performance, reliability, etc.), with guidance from senior QA team members on more complex cases. Write and execute SQL queries, including basic joins across tables, to support data validation and test setup. Collaborate day-to-day with engineering, product, and support teams on testing needs.

WHAT WE'RE LOOKING FOR

2+ years of experience as a Quality Analyst and/or Quality Engineer Hands-on experience with automated testing tools such as Selenium, Cypress, or Playwright Experience with API testing (we use Postman) Working knowledge of SQL Self-starter who can pick things up quickly and work independently on well-defined tasks Attention to detail and organization - you take pride in your work and flag gaps when you see them Ability to collaborate with Engineering, Product, and customer-facing teams to deliver new capabilities into the field Exposure to coordinating or supporting web and mobile software releases Growing understanding of non-functional testing needs (performance, security, accessibility) Ability to communicate clearly with both technical and non-technical audiences

WHAT MAKES KIPSU DIFFERENT

We’re a solid, stable company, and we enthusiastically embrace our founding startup spirit– everyone pitching in and working to the same goals. Our culture– We have a team of highly motivated colleagues who are all in it together. We all succeed as one, and we all learn from our mistakes holding our interdependence in high regard. Our unique philosophy– we bootstrapped this company ourselves and are in it for the long-term. There is a distinct sense of purpose and ownership at Kipsu as we do things on our own terms. Remarkable growth– with nearly a decade of advancement, we continue to accelerate. It’s an exciting time to be here.

WHY YOU’LL LOVE IT HERE

Unity– Everyone here is committed to the same mission. Our core values are not platitudes but our pact. We believe in the best in each other while always reaching to be better. Transparency– Our leadership gets into the details. We all gather for weekly space to discover how each team is doing so that we have a full understanding of the business and think like a CEO. Trust– Our team members are given the trust and license to excel at their jobs, and are supported along the way to continuously grow. Mentorship - We all have more to learn and something to teach. The lessons are beyond technical. We celebrate our busy hive of shared growth. Respect– Our success and future as an industry leader depend on actionable commitment to cultivating a diverse and equitable team. Everyone here has a voice that is heard and respected. We seek open and honest conversation on our journey to be active stewards of our shared communities. Purpose– Everyone here is closely connected to the result of their contributions. Every day our team gets to see the impact of what they do enhancing the value of our customers’ work in their own professions. Our goals are explicitly tethered to our mission of building relationships. Kipsu offers a hybrid work model that allows for focused time at home and encourages increased collaboration on in-office days. Flexible work arrangements are determined on a personal basis after the first few months of employment. The salary range for this role is 70k - 110k depending on experience. One last thing - At Kipsu, we believe that our values, success, and future as a leader in our industry require a vibrant and diverse workforce. This is one of the many challenges we seek to solve, and we are intentional and active in recruiting talent of all identities and building an environment that is inclusive of all backgrounds. We need your contribution to our team. Please, consider rolling up your sleeves and joining us on our journey. We strive to make individualized white-glove service accessible to all. Our solution is designed to augment service teams, allowing them to build personalized relationships with their guests at scale. Ask About What Makes us Special Our people make Kipsu stand apart from the competition. From our founder’s philosophy of treating every employee like a “future CEO,” to an ever-changing landscape of work, our fast-paced and values-oriented environment makes showing up for work meaningful. Join Our Journey of Expansion We've spent ten years defining success in all that we do—most importantly with growing our team. If you want to feel your impact and encounter challenging opportunities and responsibilities in continuing to scale Kipsu, let's talk. Dive In … and Belong! At Kipsu, we are committed to creating a diverse and inclusive environment. Everyone is free to bring their authentic selves to work. Differences are welcomed, perspectives are respectfully heard, and everyone feels a sense of belonging. As part of this commitment, Kipsu has formed a Diversity, Equity, and Inclusion program that consists of five employee-led workstreams to: Cultivate an inclusive and welcoming environment Equitably promote, retain, and develop our talent Attract diverse talent that reflects the communities that we serve Meaningfully impact our community Practice product and design inclusivity and accessibility We use our Core Values as guiding principles in these initiatives. We focus on long term objectives while taking advantage of opportunities to make more immediate impacts. We learn from each other, which helps us make better decisions. We believe a strong focus on diversity, equity, and inclusion brings out the best in all of us. The Kipsu team is full of ambitious folks who are uniquely dedicated to team-wide success. Professional Development Kipsu is dedicated to ensuring you continue to grow your skills. Grow your skills through company-sponsored educational opportunities. With our serious commitment to diversity and inclusiveness, come to work every day knowing that you will make an impact, work in a beautiful space, and cooperate with awesome folks! Giving Back Not only does Kipsu offer quarterly volunteer opportunities, the team is also committed to staying active in the startup community. Engaged Leadership Experience what it’s like to have managers and execs who value transparency, provide consistent guidance, and allow necessary creative autonomy. Kipsu offers competitive benefits including medical, dental, 401(k), unlimited vacation, and more. Curious about the others? Just ask! #J-18808-Ljbffr Kipsu