RN Nurse Case Manager

Job Description

Job Description

Position Summary:

·         The Case Manager utilizes a collaborative process of assessment, planning, facilitation and advocacy for options and services to meet an individual’s benefit plan and/or health needs through communication and available resources to promote optimal, cost-effective outcomes.

 

·         Requires an RN with unrestricted active license in VA or compact license.

 

Duties:

Assessment of Members:

·         Through the use of clinical tools and information/data review, conducts comprehensive assessments of referred member’s needs/eligibility and determines approach to case resolution and/or meeting needs by evaluating member’s benefit plan and available internal and external programs/services.

·         Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and address

·         complex clinical indicators which impact care planning and resolution of member issues.

·         Using advanced clinical skills, performs crisis intervention with members experiencing a behavioral health or medical crisis and refers them to the appropriate clinical providers for thorough assessment and treatment, as clinically indicated.

·         Provides crisis follow up to members to help ensure they are receiving the appropriate treatment/services.

 

Enhancement of Medical Appropriateness and Quality of Care:

·         Application and/or interpretation of applicable criteria and clinical guidelines, standardized case management plans, policies, procedures, and regulatory standards while assessing benefits and/or member’s needs to ensure appropriate administration of benefits

·         Using holistic approach consults with supervisors, Medical Directors and/or other programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary view in order to achieve optimal outcomes.

·         Identifies and escalates quality of care issues through established channels.

·         Ability to speak to medical and behavioral health professionals to influence appropriate member care.

·         Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promotes lifestyle/behavior changes to achieve optimum level of health.

·         Provides coaching, information and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices.

·         Helps member actively and knowledgably participate with their provider in healthcare decision-making.

·         Analyzes all utilization, self-report and clinical data available to consolidate information and begin to identify comprehensive member needs.

 

Monitoring, Evaluation and Documentation of Care:

·         In collaboration with the member and their care team develops and monitors established plans of care to meet the member’s goals .

·         Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures.

·         Majority of time is spent on telephonic outreach and documentation in a clinical case management platform.

 

 

Experience:

·         3 years clinical practice experience, e.g., hospital setting, alternative care setting such as home health or ambulatory care required.

·         Experience preferred managing chronic conditions, such as diabetes, hypertension, and asthma.

·         Healthcare and/or managed care industry experience required.

·         Case Management experience preferred-- Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.

·         Effective communication skills, both verbal and written.

·         Ability to multitask, prioritize and effectively adapt to a fast paced changing environment.

·         Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.

·         Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.

·         Typical office working environment with productivity and quality expectations.

 

Education:

·         RN with current unrestricted state licensure in VA or compact license.

·         Case Management Certification CCM preferred

Company Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.

SGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.

SGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.

Company Description

Software Galaxy Systems, LLC (SGS) is an award-winning Contingent Workforce Services firm providing a broad range of integrated suite of services through a global delivery platform. SGS brings innovative talent management strategies to empower its clients to stay focused on growth of their core competencies. SGS has developed a comprehensive process-oriented methodology to manage high-volume contingent labor, payroll services and SOW’s for today’s competitive landscape.\r\n\r\nSGS is proud of the partnerships it has built with its clients, MSP’s, and employees which has allowed it to deliver unparalleled service to its wide-ranging customer base. SGS is a certified minority owned enterprise that provides innovative yet practical solutions, from concept through execution. We combine technology with strategy and aim to deliver results today that endure tomorrow. SGS’ client centric approach delivers unparalleled value with vastly responsive, streamlined and highly process oriented workforce solutions.\r\n\r\nSGS has been awarded and acknowledged by leading MSP’s (i.e., KellyOCG, TAPFIN, Guidant Global, etc.) for its exemplary performance in the contingent workforce space.