Customer Support Specialist
The Palmer Group
Palmer Group has partnered with our client in their search for a
Customer Support Specialist to provide exceptional customer service by assisting customers over the phone. Working within the phone queue, you'll help resolve inquiries, troubleshoot issues, and deliver a positive customer experience with every interaction. If you meet the qualifications below, apply today!
Work Model:
- Remote
- 8:00 AM - 5:00 PM
- Monday - Friday
- Provide front-line customer support via phone, email, and chat, resolving inquiries and technical issues
- Troubleshoot customer concerns using multiple systems, tools, and resources
- Document customer interactions and maintain accurate support records
- Educate customers on product best practices while delivering an exceptional customer experience
- Previous experience in customer service or call center experience, including handling inbound phone inquiries
- Strong communication, problem-solving, and troubleshooting skills with keen attention to detail
- Ability to learn new technology, navigate multiple systems, and use CRM/ticketing tools (Salesforce experience preferred)
- Self-motivation and dependability, with the ability to work effectively in a fast-paced remote environment and quickly ramp up with minimal training
- 401k
- Major health insurances
- Employee Stock Ownership Plan ( ESOP )
- Click here for a complete list of benefits
Interested and qualified candidates can contact Palmer Group at View phone number on click.appcast.io or email View email address on click.appcast.io.
Vacancy posted 1 day ago
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