Merchandising Lead

Position Summary Provides member service by acknowledging the member and identifying member needs, providing guidance and support to members regarding self‑service technology, assisting members with purchasing decisions, locating merchandise, resolving member issues and concerns and promoting the company’s products and services. Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance to associates on member service approaches and techniques to ensure member complaints and issues are resolved according to company guidelines and ensuring compliance with company policies and procedures. Supports the Open Door Policy and participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Receives and stocks supplies and merchandise from distribution centers and vendors throughout the facility, organizes and maintains the sales floor by utilizing equipment, merchandising, and completing paperwork logs and other required documentation according to company policies and procedures. Maintains safety of the facility according to company policies and procedures by conducting safety sweeps, following procedures for forklift spotting and handling and disposing of hazardous materials, and reporting unsafe situations to management. Ensures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures, handles claims and returns, zones the area, stocks, arranges, and organizes merchandise, sets up cleaning and organizing product displays, removes damaged goods, signs and prices merchandise, identifies shrink and damages, and secures fragile and high‑shrink merchandise. Monitors food and merchandise quality by ensuring product rotation, code‑dating, product recalls, and sanitation standards. Oversees the picking and staging of club pick‑up orders and ensures products are selected and staged according to company policy and procedures. Develops, communicates, and implements processes and practices to meet business needs by collaborating with managers, coworkers, customers, and other business partners, analyzing and applying information from multiple sources, monitoring progress and results, and identifying and addressing improvement opportunities. Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices, implementing related action plans using the Open Door Policy, and assisting management with correcting ethical and compliance issues and problems. Leads and participates in teams by using and sharing resources, information, and tools, determining customer needs and business priorities, coordinating and executing work assignments, providing advice, feedback, and support to ensure timelines and work quality are achieved, and modeling how to adapt to change or new challenges. Respects the Individual by embracing differences in people, cultures, ideas, and experiences, creating a workplace where associates feel seen, supported, and connected through a culture of belonging, creating opportunities for all associates to thrive and perform, and helping to attract the best talent. Acts with integrity by maintaining and promoting the highest standards of ethics and compliance, modeling the Walmart values, and holding oneself and others accountable. Serves customers and members by delivering results while putting the customer first, making decisions based on reliable information, balancing short and long‑term priorities, and acting selflessly with humility, self‑awareness, honesty, fairness, and transparency. Strives for excellence by displaying curiosity and a desire to learn, taking calculated risks, demonstrating courage and resilience, driving continuous improvements, and embracing new technologies and skills while supporting others through change. Benefits Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase, and company‑paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount received depends on your job classification and length of employment and meets or exceeds the requirements of paid sick leave laws, where applicable. For information about PTO, visit Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam’s Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart. Compensation The hourly wage range for this position is $21.00 to $29.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met. Minimum Qualifications Must be 18 years of age or older. Six months retail experience AND six months customer service experience. Preferred Qualifications Leading a team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others. Location 2444 Chesapeake Square Ring Rd, Chesapeake, VA 23321‑2173, United States of America. Policy Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. #J-18808-Ljbffr Sam's Club