Senior Account Manager

Senior Account Manager

Pico Rivera, CA (Hybrid)

About Million Dollar Baby Co.

Million Dollar Baby Co. started in 1990 and is proudly family-owned and operated in Los Angeles. Since then, MDB has grown to 7 distinct brands of children's furnishings ranging in style, aesthetic, and price, while carrying some of the industry's most eco-conscious and award-winning designs. We can be found in retailers like Target and Amazon, and specialty retailers like Pottery Barn Kids and Crate & Barrel. Under the Million Dollar Baby Co. parent company are our family of brands: Babyletto, daVinci, Nursery Works, and Namesake. We're proud to offer the most Greenguard Gold–certified cribs on the market and to use FSC-certified sustainable wood across our brands whenever possible. We've also pioneered Styrofoam-free packaging for several of our best-selling collections — an innovation that reduces waste while protecting our products during shipment. At Million Dollar Baby Co., our team members are our #1 priority, and we partner with exceptional partners and retailers around the world who share our core values: Treat Your Team Like Family — lead with respect, gratitude, empathy, and kindness. Make an Impact, Drive Results — focus on meaningful work that moves families forward. Deliver a "Wow" Customer Experience Every Time — every detail matters. Strive for Continuous Improvement & Learning — keep growing, keep getting better. Cultivate Quality Conversations — communicate honestly and thoughtfully to build trust. Over the years, our commitment to people, innovation, and a positive workplace culture has earned us five consecutive "Best Place to Work" awards, one of the best workplaces by Built in LA, a 4.6 rating on Glassdoor, and 13 years on the Inc. 5000 Fastest Growing Companies list — recognitions that reflect the heart of who we are and the community we're proud to build. We'd love to talk to you!

As a Senior Account Manager, you will drive the growth of Million Dollar Baby Co.'s mass retailer programs, forging and strengthening relationships with key partners such as Amazon and Target. This role also supports the Director of Business Development in onboarding and growing new mass retail partners—serving as the operational lead for day-to-day account management as new partners are activated. You will play a critical role in developing and executing innovative sales strategies to maximize revenue opportunities, while ensuring our products are exposed and delivering exceptional on-site experience. This role involves managing all aspects of assigned categories and accounts—including building/ maintaining a "First Call" partnership, identifying growth opportunities, and analyzing sales trends. Ultimately, you will champion a "WOW" customer experience at every touchpoint to promote lasting partnerships and sustained revenue growth.

What you'll be doing:

• Learn and understand our brands and their stories, value propositions, differentiation points, and customer segments
• Learn and master new and existing retailer portals, including standing up net-new portal access for new retail accounts
• Partner with Director of Business Development to onboard new retail accounts from contract through first PO—including portal setup, item setup coordination, and buyer relationship management
• Serve as primary day-to-day contact for new retail partners (e.g., Costco) post-activation—managing inbound buyer requests, compliance requirements, and issue escalation
• Escalate decisions / issues with options, pros & cons, and proposed solutions
• Support and execute promotional and marketing strategies to grow retailer-to-consumer reach, engagement, and conversion to meet sales targets
• Manage regular calls/meetings with Buyers, Planners and Marketing POCs to plan and execute on MDB and retailer KPIs
• Perform data analysis to understand demand planning and order management for Target and new accounts
• Analyze performance metrics for campaigns and brand sales, making recommendations based on findings and presenting results to different cross functional teams
• Analyze and monitor the competitive landscape, staying up to date on industry trends and insights to ensure we are remaining competitive with our digital marketing efforts
• Understand Sales Team OKRs and actively tracks and develops ways to improve and exceed performance
• Perform daily data analysis to make decisions and present sales trends to Sales Managers
• Loves to build relationships, create sales strategies, and execute to get things done

What you bring to the table:

• 4+ years of proven relevant experience in e-Commerce Account Management or related field
• Bachelor's degree from 4-year university preferred.
• Excellent knowledge of MS Excel, analytical background, presentation, and negotiation
• Working knowledge of delivering client-focused solutions to customer needs
• Experience conducting and analyzing wholesale gross profit margins and sales reports
• Known as a go-to, trusted resource in own area of expertise
• Ability to perform data analysis to make decisions and present a POV
• Exhibits full ownership over tasks, anticipating failure points and escalating follow ups to get things done
• Demonstrates mutually beneficial decision-making with our partners focusing on the long-term relationship
• Demonstrated ability to operate in ambiguity—comfortable building process where none exists, not just executing against established playbooks

Bonus Points:

• Experience with Amazon and Target vendor portals
• Experience with Amazon Seller Central, Target+
• Experience onboarding new retail accounts or launching net-new vendor programs

California pay range

$95,000 - $110,000 USD

Our Benefits:

• 100% of your health, dental and vision insurance monthly premiums paid by us!
• Flexible PTO because we respect the need for work/life harmony
• Company matching 401(k)
• Vacation reimbursement and wellness and enrichment subsidy programs
• Tuition reimbursement
• Matching charitable donations to the nonprofit organization of your choice
• Free MDB Co. swag + generous employee discount on products

At Million Dollar Baby Co., we're passionate about diversity and welcome applicants from all backgrounds. Our diversity, inclusion and equity committee (DIEC) strives to break barriers for minority communities, help educate the company on pertinent topics, and work to ensure equal opportunities for existing and potential employees. Since its formation in 2020, our committee has focused on multiple areas, some include hiring, community involvement and continuous learning about Diversity, Inclusion and Equity.

Million Dollar Baby Company is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application and/or recruitment process.