Dispensary Associate

Job Summary Fino Brands, Inc. is a Florida‑licensed Medical Marijuana Treatment Center (MMTC) operating in strict compliance with Florida law and the Department of Health, Office of Medical Marijuana Use (OMMU). We are redefining the cannabis industry with a commitment to quality, expertise, and innovation. As a high‑growth, purpose‑driven company, we value social responsibility, innovation, and respect. The Dispensary Associate plays a key role in delivering an exceptional patient experience, blending customer service, education, compliance, and sales in a fast‑paced, highly regulated medical cannabis environment. Key Responsibilities Deliver outstanding, patient‑first customer service in alignment with company standards. Meet or exceed individual sales goals and key performance indicators (KPIs). Build long‑term patient relationships through education, trust, loyalty programs, and grassroots community engagement. Accurately recommend cannabis products based on patient needs and physician recommendations. Clearly explain product effects, formats, and general cannabis knowledge in a compliant and approachable way. Address patient questions or concerns promptly and escalate issues to management when appropriate. Process transactions using the Point of Sale (POS) system, including accurate cash handling. Maintain strict compliance with state regulations, company policies, and asset protection procedures. Dispense medical cannabis through the Medical Marijuana Use Registry (MMUR). Assist with daily opening and closing procedures, including display setup and breakdown. Support inventory processes such as receiving, stocking, replenishment, and cycle counts. Perform accurate data entry and maintain patient records. Answer incoming phone calls and direct them appropriately. Maintain educational materials, patient packets, and in‑store resources. Keep the dispensary clean, organized, and welcoming at all times. Protect patient confidentiality in full compliance with HIPAA regulations. Foster a positive, respectful, and team‑oriented work environment. Perform additional duties as assigned to support store operations. Qualifications & Skills Retail experience with cash handling and POS systems required. Experience in regulated environments (pharmacy, banking, healthcare, compliance‑driven roles) strongly preferred. Medical cannabis industry experience is a plus but not required. Working knowledge of Microsoft Office and general computer proficiency. Excellent verbal and written communication skills. Strong attention to detail and ability to follow procedures consistently. Self‑motivated with a strong work ethic and a drive to succeed. Ability to think critically, problem‑solve, and work independently when needed. High level of integrity and professionalism. This is a part‑time position, with flexibility required for evenings, weekends, and holidays based on business needs. Physical Environment Requirements and Work Requirements Must be 21 years of age or older. Must successfully pass a Level 2 background screening (FDLE/FBI) as required for MMTC employees under Florida Law. Must be legally authorized to work in the United States. Must be able to sit, stand, and work at a computer for extended periods. Ability to travel occasionally within Florida. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. Communicate clearly with patients and staff, use hands and arms for handling products and equipment, and occasionally lift up to 50 pounds. This is a full‑time position, with flexibility required for evenings, weekends, and holidays based on business needs. Equal Employment Opportunity Statement Fino Brands, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local law, including the Florida Civil Rights Act. #J-18808-Ljbffr Fino Brands Inc