Growth Operations Specialist

We are:

NoGood is an award-winning, tech-enabled growth consultancy that has fueled the success of some of the most iconic brands. 

We are a team of growth leads, creatives, engineers and data scientists who help unlock rapid measurable growth for some of the world’s category-defining brands. We bring together the art and science of strategy, creative, content and growth expertise into a single cohesive team, powered by robust data analytics and proprietary AI tech.

Based in NYC, we support partners globally, with a client partner roster that includes VC-backed startups, scale-ups, and Fortune 500 companies such as Nike, Oura, Spring Health, TikTok, Intuit, P&G, and more.

Since 2016, we’ve been delivering what others only promise. Why settle for good enough if you can be up to NoGood?

We are looking for: 

NoGood is looking for a Growth Operations Specialist to own the operational backbone of our agency — keeping client projects on track, teams accountable, and our internal systems clean, compliant, and running efficiently. This role sits at the intersection of project management, account operations, and systems administration. You'll work across every client pod to ensure nothing falls through the cracks: from sprint planning and delivery timelines to time tracking hygiene in Toggl, workspace organization in ClickUp, and platform security compliance. You're equal parts process-builder and enforcer — the person who brings structure without slowing teams down.

You have:

• 1–2+ years in project management, agency operations, or growth/marketing operations — agency experience strongly preferred
• Proven ability to manage concurrent projects across multiple clients or teams without losing detail or velocity
• Hands-on experience with ClickUp (or comparable PM tools like Asana, Monday) — you know how to build and maintain clean workspace structures, not just use them
• Familiarity with time tracking platforms (Toggl or similar) and the operational discipline to enforce adoption across a team
• Working knowledge of SaaS platform security, access management, and compliance basics (SSO, role-based permissions, offboarding protocols, audit trails)
• Technical fluency — you can navigate APIs, integrations, and tools without needing an engineer to hold your hand, and you know when to escalate
• Strong communication skills with the ability to hold people accountable without creating friction
• Experience interfacing with clients or supporting account management functions — you understand what client-facing delivery looks like under the hood
• Comfort operating in a fast-moving, ambiguous environment where you often have to build the process and then run it
• Bonus: experience in a growth marketing, performance media, or data-driven agency environment

You will do:

• Own project management across all active client engagements — maintaining ClickUp workspaces, sprint structures, task hygiene, and delivery timelines in partnership with growth leads
• Enforce and maintain time tracking compliance across the team in Toggl — building reporting, flagging gaps, and working with leadership to keep data accurate and complete
• Audit and maintain ClickUp spaces on an ongoing basis — ensuring naming conventions, task statuses, and folder structures are consistent and usable across pods
• Build and maintain internal SOPs for project intake, status reporting, and delivery workflows so the team operates from a single playbook
• Serve as the internal point of contact for platform security and access management — owning onboarding/offboarding protocols, permission audits, and SSO/2FA compliance across the tool stack
• Partner with account leads to surface project risks, capacity issues, and timeline slippage before they become client problems
• Support internal reporting on team utilization, project health, and delivery metrics for leadership visibility
• Identify operational inefficiencies and build automations or process improvements to reduce manual overhead (in Make, Zapier, or native platform tooling)
• Act as a connective layer between the Growth Systems & Engineering team and client-facing pods — translating operational needs into system requirements and vice versa
• Contribute to agency-wide compliance posture — ensuring tools, data handling, and access controls meet client and regulatory expectations

Benefits & Perks Of Becoming a NoGoodie:

• Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities
• Health First: Premium Medical, Dental & Vision Coverage
• Flex Work Environment: hybrid at HQ and remote globally
• Set Up Shop: Home Office Stipend
• Recharge Anytime: Unlimited PTO Plan
• Family First: Paid Parental Leave Plan
• Secure Your Future: 401(k) Plan with Employer Matching
• Level Up: Mentorship & Career Growth Support
• Always Be Learning: Access to Top-tier Resources & Industry Experts
• Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)
• Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans
• Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours
• Grow With Us: Endless Opportunities to Lead & Succeed
• Keep on Shining: Ongoing Employee Development Programs

EEO & Compensation Transparency Statement:

NoGood is committed to pay transparency and equity among all employees and provides employees an environment where pay transparency and dialogue on compensation are allowed. NoGood complies with federal, state, and local laws on compensation, pay transparency, and pay equity. We take factors including geographic location, education, training, skillset, market rates, certifications, and more into consideration when constructing pay ranges for new and existing roles within our organization. The compensation range for this position is $65,000 - $85,000.

At NoGood, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that our team members are included and have a sense of belonging that makes us a great company to work with and a great company to work for. To that end, NoGood is committed to Equal Opportunity Employment and complies with all Equal Opportunity Employment laws. We will consider all qualified applicants without regard to race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will work to make reasonable accommodations available in the job application and interview process, to perform essential duties of the job function, and to retrieve other benefits and privileges of employment with our organization.

BEWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious activity by persons that are posing as NoGood team members, recruiters, and HR employees. Our team will contact you regarding job opportunities from email addresses ending in @nogood.io or @higoodie.com. Additionally, we do utilize our ATS- Workable- to help us schedule initial screening calls. Job seeking is hard- we’re sorry that scammers have added this element to your search for something new. Stay vigilant out there!