Roadside Assistance Technician

Job Description

Job Description

Benefits:

• Bonus based on performance
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

About the Role:
PAL OF DALLAS LLC is looking for a reliable and skilled Roadside Assistance Technician to join our team in Carrollton, TX! In this hands-on role, you'll be the hero drivers count on when they're stranded — delivering fast, professional help when it matters most. If you love working independently, solving problems on the go, and making a real difference in people's days, this is the job for you.

Responsibilities:

• Respond promptly to roadside assistance calls including jump-starts, tire changes, and lockouts
• Perform fuel delivery services to stranded motorists in the field
• Conduct basic vehicle inspections and assess roadside situations safely
• Operate towing and recovery equipment as needed
• Communicate with dispatch and customers regarding arrival times and service updates
• Maintain service vehicle, tools, and equipment in clean, working condition
• Document service calls and complete accurate job reports

Requirements:

• Valid driver's license with a clean driving record
• Prior experience in roadside assistance, automotive service, or a related field preferred
• Basic mechanical knowledge and ability to troubleshoot common vehicle issues
• Ability to work flexible hours including nights, weekends, and holidays
• Strong customer service skills and professional demeanor under pressure
• Physical ability to lift heavy equipment and work outdoors in varying weather conditions
• Excellent time management and ability to navigate service areas efficiently

About Us:
PAL OF DALLAS LLC is a trusted roadside assistance provider serving the Dallas-Fort Worth area, including Carrollton, TX, dedicated to getting drivers back on the road safely and quickly. Our customers rely on us for dependable, friendly service during stressful situations — and we deliver every time. We take pride in building a supportive team environment where technicians are valued, equipped, and set up for success.