Service Field Supervisor

Job Description

Job Description

Brandt Heating and Air Conditioning is hiring a full-time Service Manager in Iowa to lead, coach, and elevate a high-performing service team. Do you thrive on developing people, sharpening processes, and delivering five‑star customer experiences? If you love guiding technicians, solving complex HVAC challenges, and building a strong culture, apply today and grow your leadership impact with Brandt.WHY YOU SHOULD JOIN USCompensation: Based on experience - $80,000 – $150,000 base pay with bonus eligibility.Position -specific perks:Structured development programs (Interplay Learning, hands‑on coaching, field check‑ins)Certification supportRegular ride‑alongs for growthExposure to a wide range of systems (furnaces, AC, geothermal, heat pumps, boilers, RTUs)Collaboration across service, dispatch, and install, plus opportunities to teach, mentor, and shape department standardsCompany-wide benefits:Many insurance optionsPaid time off (PTO)Paid holidaysRetirement planCell phone or stipendVehicle and fuelBonusesReady to advance your leadership career? Apply now! This is a rewarding opportunity to make a lasting impact.QUALIFICATIONSState of Iowa HVAC LicenseValid driver's licenseMeets criteria of Level 4+ technician (NATE certification preferred)Minimum 3 years in customer service or management within a service industry (or equivalent education/experience)Ability to read and interpret wiring diagrams and blueprintsBroad HVAC troubleshooting across furnaces, AC, geothermal, heat pumps, boilers, and rooftop unitsAbility to safely operate scissors and genie liftsKnowledge of basic sheet metal practicesUnderstanding of air balancing principles and techniquesExperience making repair and replacement decisionsStrong computer skills; highly organizedAdvanced customer service and communication skillsDemonstrated leadership and accountabilityHigh School Diploma or equivalentStrong proficiency with ServiceTitan or similar service management softwareResides within 30 miles of our locationPreferred qualifications:NATE certification and comfort implementing tools like MeasureQuickYOUR SCHEDULEFull-timeMonday–Friday, 7:00 AM–5:00 PMSome evenings and weekends as neededYou will only be on an on-call rotation and will not be expected to work every weekend.WHAT TO EXPECT AS A SERVICE MANAGERYou start your day as a Service Field Supervisor by aligning schedules and priorities, then you're off-coaching a tech through MeasureQuick diagnostics, riding along to reinforce clean paperwork and clear customer communication, and fielding calls to troubleshoot issues remotely. When an escalated job appears, you step in, interpret readings, make the repair-or-replacement call, and ensure payment is handled per procedure. You present a concise training topic at an in-house meeting, collaborate with installers on a tricky retrofit, review callbacks with management to prevent repeats, and keep the team ready for industry changes like refrigerant updates. Throughout the day, you maintain communication with the office for dispatching, keep vehicles and tools inspection-ready, uphold safety and code compliance, support recruiting with trade schools, and champion a culture that blends craftsmanship with outstanding service.ABOUT BRANDT HEATING AND AIR CONDITIONINGSince 1953, our family-owned and operated company has been providing quality HVAC and fireplace services to the Iowa community. We are determined to do the job right every single time and aim to achieve 100% customer satisfaction. We also take pride in our involvement with the Iowa City community. Our company is involved in the Newman Catholic Student Center and Rotary, St. Patrick's Church and Kiwanis, youth Iowa City baseball and soccer leagues, the University of Iowa Children's Hospital's Family Advisory Committee, March of Dimes, and City of Iowa City Ambassadors. We are committed to bettering the lives of our community and employees year-round.We foster growth and opportunity for all employees. We have a great work culture that promotes from within, offers training and education opportunities, and treats employees like family.HOW TO APPLYIf you're ready to lead from the front and elevate the entire service experience, apply today. Our initial application is quick, easy, and mobile-friendly, so you can get started in minutes.