Customer Service Associate

Customer Service Associate

We're looking for team members with flexible availability who are open to work any shifts, including evenings, weekends and holidays.

At Hertz Rent a Car, we're driven by excellence and powered by people. Our team thrives in a fast-paced, customer-focused environment where attention to detail and teamwork make all the difference. If you're organized, motivated, and ready to support a dynamic vehicle operation, this is your opportunity to grow with us!

We're hiring a Customer Service Associate to lead first-contact resolution efforts, manage customer interactions, and serve as the primary liaison for Net Promoter Score (NPS) performance. This role is ideal for someone who thrives in a customer-facing environment and is passionate about service quality and team empowerment.

Wage: $17 per hour + commissions

What You'll Get:

• Up to 40% off Hertz Rentals
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts - Theme Park Tickets, Gym Discounts & more

What You'll Do:

• Customer Experience & Resolution
• Provide above-and-beyond service to ensure customer satisfaction and retention
• Handle and resolve customer issues at the counter and during returns with professionalism
• Create a culture of empowerment and hospitality among staff
• Leadership & Communication
• Serve as the primary NPS liaison for the location
• Analyze NPS results to identify trends and root causes
• Communicate performance updates and drive action plans to improve guest satisfaction
• Coach employees on customer needs and service techniques
• Team Support & Compliance
• Provide guidance, feedback, and individual coaching to team members
• Ensure compliance with all corporate policies and procedures
• Support internal communication and service consistency

What We're Looking For:

• Must be 18 years of age or older
• 3+ years of customer service experience
• Experience in operations and sales; rental car experience a plus
• Excellent oral and written communication skills
• Strong relationship-building and leadership abilities
• Flexible scheduling including nights, weekends, and holidays as needed
• Proven problem-solving and decision-making skills

We invite candidates who can accommodate the required open availability to apply now!

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran

Job Identification 36646

Job Category Customer Experience

Locations 289 Lucas Drive Bldg. B, Detroit, MI, 48242, US

Job Schedule Full time

Remote No

Number of Openings 37

Regular or Temporary Regular