Concierge Manager

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Concierge Manager is responsible for leading and overseeing the day-to-day operations of the Concierge Team within a high-profile retail environment. This individual will ensure exceptional guest service, implement and uphold communication standards, and cultivate strong relationships with property management, retailers, and key stakeholders. The Concierge Manager plays a vital role in promoting service excellence, executing property and company initiatives, and supporting local outreach efforts. Estimated total compensation for this position: $23.00 - $ 24.13 per hour The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data Expected Schedule: Monday - Friday 8 am - 5 pm Key Responsibilities: Leadership & Team Management Supervise and manage full-time and part-time concierge team members. Train, coach, and motivate the team to deliver best-in-class service. Ensure adherence to company policies, procedures, and performance standards. Hold team members accountable for consistent service delivery. Manage scheduling and review timecards for payroll accuracy. Oversee the appearance, organization, and preparedness of the East Lobby Podium. Marketing & Guest Experience Build and maintain relationships with local community and hospitality partners, including hotels, visitor bureaus, office buildings, and attractions. Work with the Events and Marketing Manager and Property Management Team to execute initiatives and community engagement programs. In-depth knowledge of the site, present day, and history. Stay informed about local events, attractions, and trends to provide guests with personalized recommendations. Meet with on-site tenants to understand on-site promotions and events. Stay informed about on-site events including public realm events, art events, retailer events and corporate events. Support the execution of on-site events and programs aligned with the property's strategic marketing goals. Participate in cross communication - keep all stakeholders informed of happenings on site, guest reactions and recommendations for the site. General Operations Set a standard of excellence in guest service through a welcoming, helpful, and professional demeanor. Brand advocate for Commonwealth Pier Represent the Concierge program in cross-departmental collaborations. Meet or exceed established goals and KPIs. Ensure operational flexibility, especially during peak seasons, weekends, and holidays. Support property-wide initiatives and programming with enthusiasm and professionalism. Participate in event set-up and breakdown as needed. Qualifications & Requirements: Bachelor's Degree or equivalent combination of education and experience 3-5 years of progressive experience in hospitality, guest services, retail management, or a related field Previous supervisory experience in a customer-facing or high-volume service setting preferred Strong leadership and team management skills Excellent verbal and written communication skills Proven ability to resolve issues efficiently and diplomatically Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace Proficient with iOS systems and digital platforms is a plus Outstanding organizational, time-management, and multitasking abilities Physical ability to walk the property, lift light materials, and assist with event set-up/teardown Ability to stand for extended periods of time, unless physician-recommended accommodation has been granted Flexibility to work varied shifts, including evenings, weekends, and holidays Knowledge of the local market, attractions, dining, cultural institutions, and transportation options Location: On-site -Rosemont, IL This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay Accepting applications on an ongoing basis until candidate identified. Helping all candidates find great careers is our goal. The information you provide here is secure and confidential. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a fully copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. #J-18808-Ljbffr JLL