Sr System Experience Manager

At T-Mobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free year-round money coaches. Thats how were UNSTOPPABLE for our employees!

Job Overview
This role ensures the effective management and enhancement of a critical frontline system experience supporting enterprise strategy and business operations. It involves applying subject matter expertise to execute program and system-level initiatives focusing on scalability sustainability and future development. The role leads cross-functional issue resolution and problem management efforts impacting multiple business lines and applications. Success is measured by the seamless implementation of system changes stakeholder satisfaction and the stability of ongoing production support. The work directly influences organizational efficiency and customer experience through strategic system planning and execution.

Job Responsibilities :

• Manage the frontline system experience throughout project and production lifecycles to ensure effective implementation and ongoing support

• Lead cross-functional teams to resolve complex system issues impacting multiple business lines and applications

• Communicate progress disruptions and issue summaries to leadership and stakeholders to maintain alignment with strategy

• Drive initiatives to improve system functionality user experience and customer satisfaction through strategic enhancements

• Evaluate and contribute to the design of strategic solutions and architectural direction to support system improvements

• Create review and approve technical documentation including process documents impact assessments and support procedures

• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience :

• High School Diploma/GED (Required)

• 3-5 years of wireless experience within or supporting Care or Retail

• 2-4 years of analysis or systems production support including Problem Management

• 1-2 years of people leadership or business process management

Knowledge Skills and Abilities :

• Microsoft Office Proficient in Excel Word PowerPoint Visio (Required)

• Software Development Life Cycle (SDLC) Competence with multiple software development lifecycles i.e. RUP SCRUM Waterfall (Required)

• At least 18 years of age

• Legally authorized to work in the United States

Travel :
Travel Required (Yes/No):

DOT Regulated :
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No

Base Pay Range: $88800 - $160200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidates actual pay will be based on various factors such as work location qualifications and experience so the actual starting pay will vary within this range.

At T-Mobile employees in regular non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employees eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location T-Mobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave family building benefits back-up care enhanced family support childcare subsidy tuition assistance college coaching short- and long-term disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary long-term care insurance. We dont stop there - eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about T-Mobiles amazing benefits check out .

Never stop growing!
As part of the T-Mobile team you know the Un-carrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

T-Mobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling 1-. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Required Experience:

Manager