Technical Support Analyst

Aquent, in partnership with a leading enterprise in the manufacturing and logistics sector, is seeking a dedicated professional to join their innovative team. This organization is at the forefront of optimizing complex operations and driving technological advancements, transforming how goods are managed and moved globally. They are committed to maximizing efficiency, improving throughput, and modernizing technology across all their operational sites, impacting countless lives and significantly contributing to the global supply chain.

Are you ready to be the linchpin of operational stability and technological advancement? We are seeking a dedicated and proactive technical professional to ensure seamless daily operations and drive critical IT initiatives. In this role, you will directly impact the efficiency and reliability of complex warehouse operations, automation systems, and IT infrastructure. Your expertise will be crucial in maintaining maximum uptime, enhancing productivity, and supporting major transformation projects that shape the future of logistics. If you thrive on solving technical challenges and contributing to a high-impact environment, this is your opportunity to make a tangible difference every single day.

Key Responsibilities

• Operational Support

  • Provide front-line IT support for all technology, including PCs, handheld scanners, printers, thin clients, kiosks, VoIP phones, warehouse management system devices, and warehouse IoT devices.
  • Troubleshoot, diagnose, and resolve hardware, software, and network connectivity issues promptly.
  • Execute daily operational checks to ensure devices, networks, and automation systems are functioning correctly.
  • Support user account requests, including onboarding/offboarding, access changes, and workstation deployments.
  • Perform device imaging, patching, firmware updates, and lifecycle management to maintain optimal performance.

• Project & Deployment Support

  • Support enterprise initiatives, including warehouse management system rollouts, advanced security initiatives, operating system upgrades, and network modernization projects.
  • Provide device lifecycle support for Desktops, Laptops, Handheld Scanners, and Mobile Printers.
  • Participate in go-live activities, cutovers, weekend maintenance windows, and after-hours support as needed to ensure successful project implementation.
  • Conduct validation testing and provide valuable feedback to project teams.
  • Execute device and infrastructure readiness tasks for new facility expansions.

• Site Documentation & Standards

  • Maintain accurate inventory of IT assets and ensure compliance with all security policies.
  • Keep process documentation, knowledge articles, and troubleshooting guides up to date.
  • Contribute to the standardization of configurations, device setup, and IT workflows across all operational sites.

• Collaboration & Customer Service

  • Partner with site leadership, supervisors, and operators to understand and address issues impacting throughput or quality.
  • Escalate high-impact issues to central teams (IT, Network, Cybersecurity, Warehouse Management, etc.) as necessary.
  • Demonstrate strong communication and customer-service skills, aligning with our core behaviors of teamwork, accountability, and innovation.

Required Qualifications

• A college diploma or university degree in a related field, or equivalent practical experience.
• 3-5 years of IT experience supporting end-user devices in an enterprise environment.
• Experience with basic network concepts.
• Ability to work on rotating shifts, Weekends and Holidays when required.

What Will Set You Apart

• Demonstrates excellent analytical thinking, effective communication, and strong interpersonal skills.
• Hands-on IT support experience in manufacturing or industrial environments.
• Proficiency in troubleshooting and repairing PCs, laptops, tablets, printers, and peripherals.
• Strong Windows support skills, including remote assistance and desktop management.
• Working knowledge of LAN/WAN, wireless and TCP/IP protocols.
• Familiarity with IT security tools and practices.
• Ability to support Android, Apple and Windows devices in enterprise environments.
• The ability to work effectively with and as part of a team, fostering collaboration, accountability, and shared success.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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