Restore Manager

Store Manager

Department: ReStore

Reports to: Retail Director

Time Commitment: Full-Time, Exempt

Level: G

Compensation: $60,497 to $74,109*; We offer a comprehensive benefits package that includes medical, dental, and vision insurance, generous paid time off, life insurance, paid family and medical leave, and more.
*For details on the compensation, see Your Compensation section below.

Application Deadline:
Your application will be accepted on a rolling basis. The hiring team will begin reviewing applications and reaching out to candidates around 10/14. We will not actively screen applications received after the deadline. Review of late applications is conducted at the discretion of the hiring manager.


Note to Candidates:


We strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described . We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We recognize that requirements for educational and experience minimums create unnecessary barriers for under-served populations in pursuing employment opportunities in which they may be successful. In considering this alongside our Equity practices, we have removed educational and experience minimum requirements to focus on candidates' abilities to excel based on the responsibilities of the position. We strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

Who You Are:
As a Store Manager at Habitat for Humanity ReStore, you're responsible for leadership, guidance, and control of all aspects of daily store operations. You understand and can function in any of the store staffing positions, while leading and facilitating the training of your team to do the same. You are a part of the greater Habitat Portland Region People Leader team and excel at representing ReStore and Habitat for Humanity professionally and courteously in all interactions with staff, volunteers, and clientele. You'll be expected to perform all tasks safely, efficiently, and effectively.

Who we are:
At Habitat for Humanity Portland Region we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International and operates out of three offices, four brick and mortar stores, one warehouse, and numerous construction sites in Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego.


Habitat Portland Region is intentional about building a healthy and thriving organizational culture and envisions a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. All of our staff engage in continual learning and seek ways to operationalize equitable practices. Our
Equity Statement and
Cultural Compact are living, breathing documents that we continually work toward.


Please visit our website and social media pages to learn more.

You'll be responsible for:

Store Operations (50%)

• Oversee all store operations. Initiate, coordinate, and apply program, operational, and personnel policies and procedures.
• Complete store operational requirements, delegate tasks, follow up on work results, initiate corrective actions when necessary.
• Financial responsibility: understanding discretionary spending categories and manage spending limits.
• Maintain staffing levels, while meeting labor budget goals and scheduling for the needs of the business. Maintain control of back banks, cash donations and deposits.
• Monitor POS system, keep register information accurate, and train staff cashiers
• Pricing control: research products to ensure pricing is reasonable (not too high or low), monitor staff pricing, collaborate with other managers on shared or common product pricing guidelines, authorize clearance sales
• Order and maintain stock of items needed for processing donations, site maintenance and safety
• Maintain a clean, well-organized store with clear signage through thoughtful merchandising and tidy displays.
• Ensure purchased product sections are fully stocked, neatly arranged, and clearly signed.
• Keep donated items organized by category, well-maintained, and prominently signed.
• Maintain relationships with local community through collaboration with and support of development staff.
• Maintain Portland Region ReStores brand consistency through collaboration with Director of Marketing and Communications.
• Collaborate with Director of Retail and VP of ReStore to prioritize store improvement projects with building maintenance budget in mind.
• Support the Donation Pickup Team for residential and business pickups, as part of the weekly schedule if needed.
• Engage customers, donors, and community members in Habitat's mission by sharing events, details of Habitat builds, volunteer opportunities, and inviting them to participate in donation round-up initiatives.
• Perform other duties as may be assigned by the Director of Retail or VP of Retail.

Staff Success (25%)

• Staff hiring, onboarding, and training (in collaboration with HR and Director of Retail).
• Staff evaluation: monitor and appraise work quality, motivate, train, counsel and hold accountability with staff.
• Create and expect an atmosphere of openness, diversity, equity, and inclusion. Encourage sharing of ideas and/or concerns.
• Approve staff quarterly job objectives and prepare and present annual performance reviews.

Volunteer Success (10%)

• Support the success of the volunteer program by managing the daily performance of the in-store Volunteer Coordinator, providing strategic guidance for volunteer engagement, and collaborating with the Volunteer Program Team to implement the regional program plan effectively in your store.
• Acquire knowledge of volunteer management platform to be able to step in if there is a gap between volunteer coordinators.

Health and Safety (15%)

• Maintain stability and reputation of store by complying with legal requirements.
• Oversee facility health and stay up-to-date with site maintenance.
• Plan and hold store safety meetings, ensure incident reports are completed when needed, manage safety concerns in store, enforce safety requirements and guidelines, ensure a safe and clean environment.

To be successful in this role, you'll have**:

• Exemplary leadership skills, a positive can-do attitude, calmness under pressure, and an entrepreneurial mindset.
• Proven problem-solving skills, including supervising unexpected issues and emergencies.
• Successful and effective management and control of all aspects of multi-faceted retail/reuse operation.
• Advanced written and verbal communication and solid basic math skills.
• Courtesy and professionalism to gracefully resolve customer, donor and staff issues and complaints.
• Ability to manage with integrity, honesty and knowledge which promotes the culture and values of Habitat.
• Proven record of accomplishment of building strong teams with strong culture.
• Comfort with accountability and be skilled in giving and receiving direct feedback to support growth and improvement.
• Exposure to HR processes and proven record of accomplishment of leading job performance counseling.
• Operational experience should include hiring, performance management, scheduling, facility oversight and budget management.
• 3-5 years' management experience, preferably Retail Store Manager.
• 2-4 years of customer service experience in fast-paced retail or high customer traffic capacity.

**Any combination of formal education, paid work experience, unpaid/volunteer experience, and life experience will be considered.


To be considered above and beyond the average candidate in this role, you'll also have:

• Experience managing volunteers.
• A love of DIY, resale, people, and Habitat for Humanity's mission.
• Ability to operate bilingually in Spanish.
• Knowledge to effectively communicate all aspects of Habitat and ReStore mission and operations.

Your work environment and physical demands:

• You will spend your workday in an open warehouse and retail environment.
• Assisting customers and handling donations is very active and requires consistent standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing.
• You will lift, move, and/or load items over 50lbs with mechanical or team assistance.

Your Work Schedule:

• 40 hours a week,
  including Saturday and Sunday.
• Current store hours: Wednesday - Monday 10am-6pm, Tuesday 10am-2pm.
• Your assigned store location may occasionally change temporarily for training or support purposes; however, these changes are rare and will remain within the Portland region

Your Compensation:
We aim to offer equitable pay and benefits and are committed to transparency in compensation. Basing compensation on a candidate's willingness and/or ability to negotiate leads to inequities and bias in how employees are compensated. We determine the best possible compensation offer based on base qualifications, relevant experience, internal equity, and the candidate's competencies for the role demonstrated during the hiring process. Successful candidates are typically hired within the first half of the Pay Range and receive scheduled incremental increases. When starting in this position, your compensation will generally be between $60,497 to $74,109 salaried . The full range for this position is $60,497 to $87,721 salaried.


Your Benefits Package:
We offer a comprehensive benefits package that includes:

• 100% employer-paid health insurance premium (medical, alternative care, prescription) for employee; 50% paid for dependents
• 100% employer-funded Health Reimbursement Account (HRA)
• 100% employer-paid vision insurance for employee; 50% paid for dependents
• 100% employer-paid dental insurance for employee; 50% paid for dependents
• 100% employer-paid disability insurance for employee
• Generous paid time off: starting at three weeks of Vacation time; two weeks of Sick time; 11 paid holidays; paid birthday off
• 3% matching contribution to 403(b) retirement savings plan
• Flexible Spending Accounts (FSA)
• Life insurance
• Employee Assistance Program (EAP)

What to expect when you apply:
We strive to ensure our hiring process is accessible to all applicants. We know your time is valuable and want to acknowledge the time it can take to apply for a position. We ask you to submit your
resume,
cover
letter, and provide
three professional references using our online application. If you need assistance or accommodations in submitting your application or throughout the hiring process, please contact
[email removed] .


Candidates are reviewed by the hiring manager and the hiring team. Selected candidates will be invited to participate in a screening phone call or virtual meeting. The final round of candidates will be invited to interview in-person with the hiring team. Occasionally we may request that finalists complete a second round of in-person interviews. We appreciate the time and effort that you put into this process.
Apply here: We will begin reviewing applications around 10/14, and will reach out soon after.
If offered the position, and prior to starting work, you will be asked to complete a background check that includes a criminal record history record and motor vehicle record. Information from your background check will not necessarily preclude employment but will be considered in determining your suitability for this position.


Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ the best qualified people for all our positions in a manner that does not discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.
This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee. Nothing herein shall be construed as a contract of employment, expressed or implied. All employment is terminable at will, with or without cause.

Employment Type: Full Time