Program Administrative Manager

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page. Program Administrative Manager Posted on September 4, 2026 Locations Showing 1 location Hospital - Towson Towson, MD 21204, USA On-site Salary Range : $54,074.18 USD to $83,510.75 USD Community Program - Unlicensed Full-Time Requisition #: PROGR012856 Description What to expect: Manages the daily administrative operations of Day Hospitals and IOPs at Towson and Baltimore Washington campuses. Supervises all office support staff. Develops and administers consistent office support procedures, workflow, and admission and billing procedures and practices. Assists Director in a number of reviews, including efforts to reduce bad debt, to assure that record keeping complies with licensing, regulatory and accreditation agencies, to improve workflow and communication with referring units, and similar projects. Assures prompt research and resolution of problems and complaints. Monitors billing documentation, co-pay collection, and other critical statistics. What you'll get from us: At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer: A commitment toprofessional development,includinga comprehensive tuition reimbursement program tosupport ongoing education and licensure and/or certification preparation Comprehensive medical, dental and vision benefitsfor benefit eligible positions 403b retirement match Generous paid-time-offfor benefit eligible positions Complimentary Employee Assistance Program (EAP) Pay for this position is determined ona number offactors, including but not limited to,yearsand levelof related experience. What we need from you: (a) AA degree and 3-5 years' relevant experience, (b) a Bachelor's degree and 2-3 years' relevant experience, or (c) high school education and 5-7 years' relevant experience. Must possess experience in office management and program administration skills, written and verbal communication skills, the ability to compose correspondence and prepare clear, meaningful reports, knowledge of third-party insurance providers, policies, benefits and procedures, and proficiency using Microsoft Office software. Analytical skills sufficient to identify, investigate, and resolve administrative problems dealing with systems, practices, and personnel and to develop/revise forms and processes to improve and facilitate the quality, efficiency and billing associated with patient services. Interpersonal skills sufficient to supervise multiple program support staff, train employees regarding billing and administrative office procedures, and to communicate effectively with the patients, families, Sheppard Pratt staff, referral sources, and third-party payers.

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