Security Operations Manager

Join PGS USA – Protecting What Matters Since 1996

Are you ready to take your career to the next level with a trusted leader in the security industry? Since 1996, PGS USA has been dedicated to providing exceptional security solutions across America. We're on a mission to find the best security professionals to join our growing team.

When we started PGS USA, we did so with the knowledge that we had the experience and the expertise to provide the best service in the industry. Set out to create an environment founded upon the principles of protection, customer service, and reputation. dedication and commitment were always the driving force of our growth and with nearly 30 years behind us PGS USA has emerged as one of the premier security companies in South Florida and across the United States.

The demand for better security personnel will always be the foundation for change. As a result, expenses continue to rise, and cost is more relevant today than it has ever been. While most security companies compromise by hiring inexperienced personnel, PGS USA has taken the opposite approach, working smarter and looking only for the best and the brightest. We look for other ways to reduce costs by limiting turnover, creating more opportunities from within, and integrating technology. We realize that compromising our personnel will compromise our reputation. It is our desire to lead! We believe that hospitality combined with the latest technology implemented using a cost-effective approach is the future of our industry. Our strength is experienced employees, strong leaders, and successful integration.

If you’re passionate about safety, skilled in customer service, and eager to make a difference, we want to hear from you! Apply today and become a part of a company that values loyalty, integrity, professionalism, and excellence. Together, we protect what matters most.

Your Career Starts Here!

Key Responsibilities:

• Oversee and manage all security operations across multiple contracts and locations
• Ensure compliance with company policies, client requirements, and applicable local, state, and federal regulations
• Supervise, train, mentor, and support site supervisors, managers, and security personnel to ensure consistent performance standards
• Conduct regular site visits, audits, and performance evaluations to maintain quality assurance and operational effectiveness
• Develop, implement, and maintain staffing schedules to ensure proper coverage and operational efficiency
• Manage scheduling and payroll entry with accuracy and compliance
• Conduct weekly face-to-face meetings with clients to ensure service expectations are being met and maintain strong client relationships
• Maintain ongoing communication with clients and remain accessible via phone and email to address requests, concerns, and operational needs in a timely manner
• Investigate incidents and ensure proper documentation, reporting, and follow-up actions are completed
• Assist with field operations, including client relations and special assignments as needed
• Collaborate with recruitment teams to assess staffing needs, support hiring efforts, and develop recruitment strategies
• Support onboarding and training of new officers and supervisors in alignment with company standards
• Participate in weekly operations meetings to review performance metrics, including overtime and labor costs, and identify areas for improvement
• Coordinate and support new client site start-ups to ensure smooth operational transitions
• Develop succession plans for assigned sites and provide ongoing mentoring to supervisors and managers
• Identify and implement process improvements and best practices to enhance operational efficiency and service delivery
• Maintain professionalism and composure in high-pressure situations while working effectively in a team-oriented environment

Physical Requirements:

• Ability to sit, stand, and walk for extended periods.
• Frequent travel between client sites.
• Ability to lift and carry objects weighing up to 25 pounds.
• Must be capable of functioning independently and remaining calm in high-pressure or intense situations.

Qualifications:

• High school diploma or equivalent.
• Valid driver’s license and reliable transportation
• Valid Security D License in the state of Florida
• Minimum 3–5 years of security operations management experience
• Prior experience in contract security services, security, law enforcement, military, or a related field is preferred.
• Strong interpersonal, leadership, team management, and communication skills.
• Ability to work effectively in high-stress environments while demonstrating professionalism and sound judgment.
• Must pass a background check.
• Availability for on-call and after-hours support
• Knowledge of security operations, risk management, and compliance
• Proficiency in Microsoft Office and scheduling/reporting systems
• Experienced and proficient in using Win Team, ADP, and other security operations and workforce management systems.
• Ability to manage multiple sites and priorities

Work Environment:

• Post will be a combination of office and field work in Miami, Florida, requiring frequent travel between client sites.

Why Join PGS USA?

• Competitive compensation and benefits.
• Paid Time Off
• Supportive team environment with opportunities for growth and career advancement.
• A commitment to training and professional development.

Application Process:

To apply, please submit your resume, a copy of your valid Florida security licenses (D license or G license)

Equal Opportunity Employer:

PGS USA is an equal opportunity employer. We welcome candidates from diverse backgrounds and experiences to apply.