Financial Counselor

Job Description

Tampa Behavioral Hospital is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Financial Counselor joining our team, you're embracing a vital mission dedicated to making communities healthier. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

A Financial Counselor who excels in this role:

• Provides accurate account and billing information to required departments within timelines specified.
• Ensures the effective implementation of collection measures for uncollected co-pays, deductibles and coinsurance.
• Serves as additional point of contact regarding benefit determination within departmental timelines.
• Maintains self-pay/ self-pay after insurance work list and ensures accounts are worked daily and documents appropriately within the software system.
• Provides required follow-up on all patient accounts with the goal of collecting any patient co-pays, deductibles and coinsurance at the time of services rendered.
• Ensures that all admitted patient accounts have been verified, corrected, and completed within 24 hours of admission.
• Gathers and collects all pertinent financial information in order to accurately assess the patient's information.
• Identifies candidates eligible for charity and submits charity requests with the appropriate financial documentation.
• Works with uninsured patients to identify potential Medicaid eligibility and makes the appropriate referrals to internal or external agencies.
• Maintains Medicaid Pending Log daily and reports any change in Medicaid status to the Central Billing Office.
• Maintains front-end collections log daily.
• Reports any system problems or billing/ verification/ collection issues to supervisor.
• Maintains the patient's account with all appropriate documentation in a timely manner.
• Knowledgeable of specific billing/ verification requirements of various carriers.
• Identifies patient refunds/balance transfers and documents the amounts.
• Processes all insurance requests from other departments and physician billing offices in a timely manner.
• Informs billing/ collections staff of any pertinent information needed to submit a "clean" claim when/ if charges occur during/ after visit.

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage tailored benefit options for part-time and PRN employees, and more.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we're looking for

• High school diploma or equivalent required
• Previous experience in healthcare collections or a related field, or any combination of education, training, or experience in health care business office setting preferred.
• Valid driver's license preferred
• May be required to work flexible hours and overtime. Crisis Prevention Training (CPI) within 30 days of employment and prior to any patient contact.

EEOC Statement

Tampa Behavioral Hospital is an Equal Opportunity Employer. TGH Rehabilitation Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.