Maintenance Supervisor

Otis Elevator Maintenance Operations LeaderWould you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis Elevator is seeking a passionate and driven individual to join and lead our maintenance operations and help us continue to provide exceptional service to our customers. The main goal of the role is to provide day-to-day management and training of field staff, including employee selection and development, field training, and safety. This individual will also lead operational efforts, managing costs while ensuring superior customer satisfaction. You will report to the manager in the Michigan/Traverse City territory.On a typical day you will:Ensure field employee safety and quality of service in your territoryPlan, organize, and manage service field activities to ensure that these activities meet customer needs and company standardsEnsure effective and efficient allocation of available resources such as manpower and materialsConduct field education training with field workforceImprove efficiencies, managing route schedules and callback ratesUnderstand how to provide technical support to field staff, either self-provided or redirected to other expertsAuthorize repair orders and tracking completionLead change toward better efficiency and communicationWhat you will need to be successful:High school education required; BA/BS degree preferred or equivalent relevant work experience (at least 7 years)Experience working with a team of technicians is requiredLeadership experience is requiredElevator industry experience is desired, but not requiredExcellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environmentStrong computer and technology skills, business acumen and a passion for customer serviceTravel is required within your territory, driver's license as required for your territoryWhat's In it For Me / BenefitsYou will receive a long-term employment contract with the world market leader in a crisis-proof industry.Benefits:401(k) plan that includes generous company match and a separate automatic retirement contributionComprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employmentThree weeks paid vacation and paid company holidaysPaid sick leave - Employee assistance and wellness incentive programsLife insurance and disability coverageVoluntary benefits, such as legal, pet, home, and auto insuranceBirth/adoption and parental leave benefitsAdoption assistanceTuition reimbursement programPeer recognition and service anniversary awards, as well as spot performance bonus opportunitiesOtis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.