Head of Programme Management

Shift: 9 AM – 4 PM, 40 hours/week Overview: Responsible for administering demand response programs and ensuring compliance with regulatory requirements and organizational objectives. Oversees program operations, validates participant and vendor payments, and coordinates with cross-functional teams including IT, Supply Management, Marketing, and Policy. Day to Day: Supports regulatory filings and program design activities, provides guidance to program support staff, and promotes a positive customer experience. Evaluates program performance and recommends process improvements to enhance program effectiveness, operational efficiency, and compliance. Preferred Qualifications: Experience coordinating across multiple departments and building effective working relationships with diverse stakeholders. Demonstrated ability to manage a variety of responsibilities requiring both quantitative analysis and strong written communication skills. Strong analytical, organizational, and problem-solving abilities. Bachelor’s Degree Required. Level II: ~2-5 Years of Experience. ~ Manages demand response programs which compensate customers for conserving energy on hot days when energy conservation is needed most. ~ Ensures that programs are operated in compliance with all Public Utility Commission requirements. ~ Ensures that customers and aggregators participating in the program have a good customer experience. ~ Reviews invoices and ensures program expenditures are appropriate and within budget. ~ Continuously seeks opportunities to improve program cost and performance. ~ Facilitates communication and coordination among multiple departments including IT, marketing, accounting, and policy. ~ Manages stakeholder engagement and satisfaction. ~ Maintains awareness of trends, business conditions, and internal processes and practices impacting component projects or overall program.