Guest Service & Retail Associate

Job Description

Job Description

Job Description:

As a Guest Care and Retail Associate at Urban Nirvana, your responsibilities will be diverse, encompassing administrative and operational duties. These include, but are not limited to:

• Warmly greeting and assisting all incoming clients.
• Managing all incoming and outgoing phone calls.
• Overseeing the appointment schedule, including client check-ins and check-outs, and resolving issues such as late arrivals or missed appointments.
• Developing comprehensive knowledge of our retail products to effectively assist clients.
• Maintaining the clean and fresh environment of the spa and salon throughout the day.
• Booking appointments and processing transactions using our Point of Sale (POS) system.
• Assisting shoppers with retail inquiries and purchases.
• This position requires you to stand during the scheduled shift.

An Ideal Candidate Will Possess:

• Prior experience in a customer service or retail environment.
• Strong teamwork and effective communication skills.
• A professional demeanor when interacting with clients via phone, messaging, or email.
• A naturally outgoing and personable attitude.
• A passion for learning about new products and enthusiastically promoting them to clients to drive sales.

Availability:

Candidates must be available to work afternoons and weekends.

Open to working at other Charleston Area locations.

Benefits:

• Employee discounts on retail products.
• Perks and discounts on salon and spa services.
• Full-Time Employee Benefits: Medical, Dental, Vision, Short Term Disability, Life Insurance, 401K, and Paid Time Off (PTO).