Customer Experience Office Manager

Customer Experience Office Manager – Floor Coverings International Montgomery County, PA Location: 1512 W. Main Street, Collegeville, PA 19426 Job Type: Full-Time Benefits Bonus based on performance Company parties Competitive salary Opportunity for advancement Paid time off Paid Training PTO Paid Holidays Performance Bonus Opportunities About the Role We are hiring a Customer Experience Office Manager to be the central hub of our growing flooring business. This is a high-ownership role where you will manage customer communication, scheduling, office operations, and marketing support. You will often be the primary in-office team member while the sales team is in the field. This role is ideal for someone who enjoys variety, responsibility, and working independently in a fast-paced environment. What You’ll Do Respond to inbound calls and web leads and schedule appointments Support customers from first contact through installation follow-up Coordinate installation schedules and product orders Maintain accurate records in Salesforce Support marketing efforts including social media and local outreach Assist with invoices, deposits, and basic accounting tasks in QuickBooks Communicate with installers, vendors, and customers to keep projects on track What We’re Looking For Minimum of 2 years of experience in an office management, customer service, or administrative role (required) Strong communication and customer service skills Highly organized and detail-oriented Able to work independently with minimal supervision Comfortable handling multiple priorities at once Proactive and solution-oriented mindsetTech-comfortable (Salesforce, QuickBooks, and PNC Portal experience a plus) Interest in marketing or social media is a bonus Why Join Us Key role in a fast-growing local business Family-owned, supportive environment Variety of work with real responsibility Opportunity for long-term growth Performance bonus opportunities Work that directly impacts customers and company success #J-18808-Ljbffr