Service Technician - Greenville, SC

Service Technician Employment Type Full-time Location Greenville, SC Office Address : 430 Fairforest Way, Greenville, SC 29607 This is a local, field-based position supporting projects throughout South Carolina and surrounding markets. Candidates should be based within reasonable commuting distance of Solutionz, Inc.'s Greenville office. Regular travel to customer job sites is required. Description The Service Technician is responsible for the maintenance, troubleshooting, repair, commissioning, and support of integrated audiovisual systems for Solutionz customers. This role serves as a front-line technical resource, providing on-site and remote support to ensure AV systems operate reliably and meet customer expectations. The Service Technician works closely with customers, project managers, field engineers, and installation personnel to diagnose issues, perform preventative maintenance, implement corrective actions, and support new technology deployments. This position requires strong technical expertise, exceptional customer service skills, and the ability to work independently while supporting customer sites throughout South Carolina and surrounding service areas. Responsibilities Travel to customer sites to support AV systems. Provide support to other service technicians remotely by phone, Teams, or Splashtop when needed. Ability to troubleshoot and resolve complex technical issues related to the following types of equipment and/or systems: Video Teleconferencing equipment and UC systems (i.e., Poly, Logitech, Cisco, NEAT, etc.). IP-based AV networks. Audio DSP-based systems including amplifiers, speakers, and microphones. Projection display devices and systems (i.e., Panasonic, Sony, Epson, Draper, Da-Lite, etc.). Video wall equipment and systems (i.e., Nanolumen, Christie, Planar, etc.). Digital Signage equipment and systems. Custom Control Systems: Crestron / AMX. To a lesser degree: RF systems (analog and digital). Ability to conduct site surveys related to service quotes. Perform preventative maintenance of complex AV deployments. Complete daily end-of-day reports and time tracking. Maintain reports and submit to Lead Technicians and Project Managers. Provide technical support and field engineering commissioning services for new installations when needed. Assist in the installation process of new and advanced technologies. Research and troubleshoot system issues and work with the team to develop solutions. Promptly reply to all email and voicemail communications, including outside of standard work hours when required. Complete timecards and field end-of-day reports daily. Other tasks as assigned. Universal Responsibilities Adopt Solutionz's Four Pillars. Understand that you are the front-line ambassador of the Solutionz brand. Work to impress our customers every day. Always represent Solutionz in a positive and professional manner. Productively interface with all team members and project stakeholders, both internal and external. Understand and follow Solutionz policies and procedures. Proactively identify and discuss ideas to improve policies and procedures. Demonstrate respect to co-workers, customers, and vendors. Take responsibility for your own actions and activities. Promptly reply to all email and voicemail communications, including outside of standard work hours when required. Complete timecards daily. Keep work areas clean and free of clutter, including office space, company vehicles, and job sites where applicable. Keep all scheduled activities current in your Solutionz Microsoft Outlook calendar. Be respectful in the care and handling of all company-owned and customer-owned resources. Qualifications CTS certification preferred. 3+ years of experience in AV service, support, installation, or a related technical field. Strong troubleshooting skills with commercial audiovisual systems. Knowledge of video conferencing, unified communications, and collaboration technologies. Experience supporting Crestron, AMX, and other AV control systems. Knowledge of audio DSP systems, amplifiers, speakers, and microphones. Working knowledge of networking fundamentals and IP-based AV systems. Ability to read and interpret AV system drawings, wiring diagrams, and construction documents. Strong attention to detail and organizational skills. Excellent customer service and communication skills. Ability to work independently and prioritize multiple service requests. Proficiency with Microsoft Office applications. Valid driver's license and acceptable driving record. Ability to travel throughout the Southeast region as required. Ability to effectively interact with field personnel, management, vendors, and customers. Occasional after-hours and weekend work may be required. Compensation & Benefits At Solutionz, Inc., we believe in supporting our employees' health and wellness. Each month, we contribute a portion toward sponsored medical, dental, and vision insurance plans. Our flexible time off (FTO) policy encourages a healthy work-life balance, and our company-paid life insurance provides peace of mind for you and your family. These are a few of the benefits that make Solutionz a great place to work! Insurance Benefits Benefits eligibility, including 401(k), begin on the 1st of the month after 60 days of employment for all full-time employees and include: Medical Dental Vision Voluntary and AD&D Life Insurance Supplemental Medical Plans Short-Term Disability Long-Term Disability $50,000 Company-Paid Life Insurance Policy Employee Assistance Program (EAP) Solutionz Wellness Program supports a healthy lifestyle and offers an opportunity to reduce your monthly medical premium Retirement Plans Solutionz matches 50% of your 401k contribution up to 4% of your gross income. Employees select from these retirement saving plans: Pre-Tax 401(k) plan Roth 401(k) plan Paid Time-off Flexible Time Off (FTO) is offered to full-time employees who have completed 90 days of employment. Paid time off includes: Flexible Time Off Holidays Sick Leave Benefits are subject to change annually. At Solutionz, Inc., we deliver reliable, comprehensive, best-in-class audiovisual systems that transform how organizations communicate, collaborate, and operate. Our team of integrators, technologists, engineers, support technicians, and designers works together to deliver solutions our customers can rely on. #J-18808-Ljbffr Solutionz Inc